Sales Executive Customer Service
Resume:
CONTACT Marynette NGEH
sales executive
Abu Dhabi, UAE
**********@*****.***
Not Mentioned SUMMARY
Sales professional with exceptional customer service and sales skills seeking to
TOP SKILLS provide premier service to clients and up-sell products in person, over the phone and
Adaptability through email who possesses written and verbal communication skills and always
Collaboration strives for customer satisfaction.
Customer service
Problem solving EXPERIENCE
Effective communication
Company Name : Makani mall - Abu Dhabi - UAE
Emotional intelligence
Job Title : Sales Executive
Duration : 30-JUN-2022 - 01-MAY-2024
LANGUAGES
Work Place : Abu Dhabi, UAE
French
English
Job Description :
Customer Acquisition & Retention: One of the primary responsibilities is to attract
new clients while retaining the existing ones. She identifies prospects, reaches out to
them through various channels, and works to build long-term relationships. Follow-
ups and building rapport with clients are essential for closing deals. Sales Strategy
Development: A lady sales executive is responsible for helping to develop and
execute sales strategies that align with the company's overall business goals. This
includes market analysis, identifying potential markets, and forecasting sales trends
to achieve sales targets. Product Presentation & Demonstration: She must have an
in-depth knowledge of the products or services offered by the company. She
presents these products to clients through demonstrations, highlighting features and
benefits that meet client needs, and answering questions or concerns they may
have. Negotiation & Closing Deals: She plays a key role in negotiating terms with
clients to secure favorable deals for both the client and the company. This includes
pricing, delivery, and after-sales service agreements. She works towards closing
sales deals to meet or exceed individual and team sales targets. Client Relationship
Management: A lady sales executive is responsible for managing relationships with
key accounts. This includes regular communication to understand their evolving
needs, resolving any issues, and ensuring high customer satisfaction levels, which
can lead to repeat business. Reporting & Performance Monitoring: Tracking sales
performance is vital to ensure targets are met. A sales executive prepares regular
reports detailing sales activities, client interactions, and performance results. She
reviews these reports to identify areas of improvement and strategize on how to
optimize performance. Cross-Department Collaboration: A lady sales executive often
collaborates with other departments such as marketing, customer service, and
product development t
Company Name : Grand outlet - Abu Dhabi - UAE
Job Title : Sales lady
Duration : 28-FEB-2021 - 01-MAY-2022
Work Place : Abu Dhabi, UAE
Job Description :
Customer Assistance: A sales lady is responsible for greeting customers warmly and
assisting them with their shopping needs. This involves understanding customer
preferences, answering inquiries about product features, availability, and pricing,
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and providing personalized recommendations based on their needs. Sales
Promotion: Actively promoting the store's products is a vital responsibility. This
includes upselling and cross-selling items, showcasing new arrivals, and informing
customers about discounts, promotions, and special offers. She must have a strong
understanding of the products to confidently highlight their benefits. Merchandise
Management: Maintaining attractive displays of products is key to encouraging
customer purchases. A sales lady should ensure that all items are neatly arranged,
well-stocked, and organized. She may also assist in pricing, tagging, and setting up
promotional materials. Sales Transactions: Efficiently handling sales transactions at
the checkout counter is another important responsibility. This includes processing
payments, issuing receipts, handling returns and exchanges, and providing excellent
after-sales service. Inventory Monitoring: A sales lady may be tasked with keeping
track of the store’s inventory, monitoring stock levels, and reporting discrepancies to
management. This ensures that the store is well-stocked and prevents running out of
popular products. Customer Relationship Management: Building strong relationships
with customers is essential for long-term business success. A sales lady should
engage with customers, offer product suggestions, and create a welcoming
atmosphere that encourages repeat visits. Problem Resolution: Addressing customer
complaints and resolving issues in a professional and timely manner is an important
aspect of the role. A sales lady must maintain a calm demeanor and work towards
ensuring customer satisfaction. Team Collaboration: Sales ladies often work as part
of a larger team. Collabor
Company Name : Douala mall - Cameroon
Job Title : Sales Representative
Duration : 28-FEB-2017 - 01-JAN-2018
Work Place : cameroon
Job Description :
Product Knowledge: A deep understanding of the company's products or services is
essential. The lady sales executive must be able to explain product features and
benefits clearly to prospective clients, highlighting how these offerings solve their
problems or fulfill their needs. She also needs to stay updated on any product
developments, promotions, or discounts. Lead Generation: Identifying and
generating leads is an important part of a sales executive's role. This can involve
cold-calling, networking at events, using social media platforms, or following up on
previous client interactions. The goal is to expand the customer base and increase
revenue. Negotiation and Closing Sales: A key aspect of the sales role is negotiating
prices, terms, and contracts with clients. The lady sales executive must use her
negotiation skills to arrive at mutually beneficial agreements. Once terms are agreed
upon, she is responsible for closing sales and ensuring the seamless processing of
orders. Customer Service Excellence: Providing exceptional post-sales support is
critical for customer retention. The lady sales executive ensures that clients are
satisfied with their purchases, helps resolve any issues, and provides ongoing
support as needed. This might involve coordinating with other departments such as
logistics or customer service to ensure that client orders are fulfilled accurately and
on time. Reporting and Documentation: Regularly reporting on sales activities,
including leads generated, sales closed, and market feedback, is another important
responsibility. The lady sales executive must maintain accurate sales records,
prepare detailed reports, and present them to her superiors for review. This helps
management track performance and make informed business decisions. Brand
Representation: As the face of the company, the lady sales executive must represent
the brand in a professional and positive manner. This includes upholding company
values, adhering to ethical sale
EDUCATION
School : Landmark university college
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Degree : Bachelor
Location : cameroon
Completion Year : 2014
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Contact this candidate