Receptionist
Resume:
YESSENIA ROSALES
***********@*****.***
Porterville, CA 93257
***********@*****.***
Seeking Office Position
Authorized to work in the US for any employer
Office Manager
Gilmar Mini storage - Porterville, CA
October 2016 to Present
376 units )
Duties:
* Handling cash and deposits daily
* Customer service
* Answering calls
* Keeping the office clean
* Opening and closing office and business
* Constantly checking facility to make sure it's a safe area for our costumers.
* Picking up trash outside
* Sending out bill notices
* Calling our delinquent customers.
* Translating any document for our Hispanic costumers
* Preparing incident reports.
* Faxing, Emailing, and scanning documents.
* Filing clients leases.
* Keeping always a great relationship with our customers Front Office Dental Assistant/ Billing
Dr..Sarabia DDS
January 2016 to June 2016
Schedule appointments
• Go over liabilities and insurance
• Process claims
• Call patient for after care report
Y
WORK EXPERIENCE
• Opening and closing the office
* Answering phones lines
* Greetings patients before and after care
* Follow ups calls on patients with extractions or a special need
* Insurance processing claims
* Collecting payments from insurance and cash patients
* Calling in prescription drugs
* Recalls every month
* Checking Eligibility and Benefits
* Faxing personal information
* Keeping office clean and stocked
* Assisting Dr if needed (by his side or in the back sterilizing
* Making sure the pre-authorization claims where completed and submitted before expiration date.
* Set up of payment plans
* In charge of CareCredit processing applications
* Monthly check up of any insurance termination or change
* Interpreting Spanish to English
* Assisting the office manager
* Working weekends
* Worked with Dental Software
Dental Front Office Manager
GO EASY DENTAL
July 2012 to January 2015
Answered, redirected and checked all phone calls for accuracy
* Alerted coordinators of CareCredit and patient care to any changes in insurance policies
* Maintained client confidentiality in accordance with guidelines
* Updated and maintain client account information details
* Regulated entry of visitor in record book and supplied visitor passes
* Sorted and properly dispersed computer mail and messages
* Maintained calendar and coordinated meetings accordingly
* Prepared time sheets and provided clerical help
* Scheduling appointments for patients
* Interpreter for patients and Doctor.
* In charge of all the cash earnings or patients payments
* Maintained the office clean
* Coordinated and participated in all marketing and promoting events Art
Porterville College - Porterville, CA
August 2000 to May 2002
EDUCATION
ANSWERING (10+ years)
Microsoft office, Eagle soft, Dentrix, (7 years)
COPY MACHINE (7 years)
MICROSOFT OFFICE (8 years)
MS OFFICE (8 years)
Billing
Accounts Payable (6 years)
Marketing (6 years)
Word
Bookkeeping
Outlook
Receptionist (10+ years)
Office Management (10+ years)
Payroll (6 years)
Scheduling (10+ years)
Typing
Microsoft Excel
Human Resources (6 years)
Data Entry
Quickbooks
Spanish (10+ years)
Multilingual (10+ years)
Customer Service (10+ years)
Phone Etiquette (10+ years)
https://m.facebook.com/RaideretteRosales
Nomad Dental Xray certification
Present
Dental Xray certificate
Attention to Detail — Completed
SKILLS
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LINKS
CERTIFICATIONS AND LICENSES
ASSESSMENTS
March 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_to_profile/ f799417355726685ac135b6c8d03ce47eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
PROFESSIONAL SKILLS
STRONG EXPERIENCE RECEPTIONIST TECHNIQUES OF ANSWERING CALLS BILINGUALLY DEEP KNOWLEDGE OF PROPER USAGE OF ENGLISH AND SPANISH FLUENTLY SOLID UNDERSTANDING OF DIVERSITY IN HUMAN COMMUNITY AND GROUPS OPERATIONAL KNOWLEDGE OF VARIOUS DEVICES: FAX, COPY MACHINE, CALCULATOR AND COMPUTER FAMILIARITY WITH LANGUAGES: ENGLISH, SPANISH AND THEIR PROPER GRAMMATICAL USAGE PROFICIENT IN MICROSOFT OFFICE PRODUCTS USAGE
AMAZING ABILITY TO FLUENTLY SPEAK AND WRITE FLAWLESSLY ENGLISH AND SPANISH OUTSTANDING ABILITY TO PROFESSIONALLY MAINTAIN CLIENT DETAILS CONFIDENTIAL REMARKABLE ABILITY TO WORK IN COORDINATION WITH HIGHER AND LOWER STAFF MEMBERS ADDITIONAL INFORMATION
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