Customer Service Driver's License
Resume:
Iesha Martin
** *** ** ***** ***** customer service experience
Harrisburg, PA 17103
*********@*****.***
To obtain a position at a company where I can grow, learn and apply my experience and knowledge to be a great assett to the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Operator
The Hershey Company - Hershey, PA
August 2022 to Present
Maintain the upkeep and clean around the plant with different daily assignments to complete each day Clerical Assistant III
PA Department of Transportation - Harrisburg, PA
December 2021 to August 2022
Responsibilities
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Process vehicle registration and driver's license transactions
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Pennsylvania and out of state title transfers
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Collect and record payment for services rendered
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Reconcile cash register and credit card machine
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Field and return calls concerning vehicle registration and driver's license services
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Other transactions as required by department
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Interact with customers to provide information regarding Penn Dot
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Represent agency in an ethical, professional, courteous manner
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Be reliable and dependable team player
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Follow JYA policies and procedures
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Performance standards in accordance with (1) Customer Service and Customer Relation Standards, (2) Quality Assurance Program and (3) JYA policies as defined in employee handbook Lead Medical Assistant
Ingenesis
September 2018 to January 2020
Duties: Provide leadership to, and daily oversight of, people, projects, and processes for the Department's Medical Assistance Program.
Function as the first point of contact for Program Specialists. Provide guidance and assistance to staff for tasks such as: resolving complex issues, processing prior Perform administrative duties as assigned by the Supervisor/Director. Participate in both internal and external (on-site) monitoring of Program Specialists and providers and will share constructive feedback to improve performance or outcome. Ability to create and present training materials and will assist in the development and implementation of departmental policies.
Candidate may be assigned to management workgroups and project teams. Assignments will consist of a combination of on-going process responsibilities, standing work group participation and time-limited projects related to the management and operations of all aspects of the Pennsylvania Medicaid program.
Analyze program data and complete appropriate reports. Communication experience
Production Operator II
C&S Wholesale Grocers - Newburgh, NY
April 2015 to August 2018
setting up, monitoring, and maintaining machines and equipment used in production lines, responsible for feeding raw materials into machines, operating machines, making minor repairs, replacing parts, and testing finished materials for compliance
Membership & Billing Administrator
Highmark - Camp Hill, PA
April 2012 to April 2015
Duties: 1) Communicate effectively with internal and external clients to promptly resolve discrepancies in membership and billing information and to promptly provide accurate and timely responses to written, telephone and online inquiries.
Maintain membership data by, among other things
Reviewing membership reports for accuracy, reconciling data and updating membership databases as necessary
Performing additions, deletions, changes in demographic data Resolving membership discrepancies
Participating in implementation activities for new account setups Perform membership eligibility functions by, among other things, Processing student certifications, disabled dependent certifications, income verifications, creditable coverage, coordination of benefits
Reviewing applications/renewals for completeness and accuracy Reviewing ID cards for accuracy, resolving discrepancies, queuing accurate ID cards for distribution Perform various billing activities, such as: Verifying the accuracy of rates between various systems and reports
Reconciling invoices to account for membership changes Educating client/member on invoice information
Calculating retroactive premium adjustments and refunds Applying payments to proper client/member account
Reviewing and verifying the accuracy of invoices, queuing accurate invoices for distribution Compile data and prepare regular daily and weekly reports Create and distribute membership/billing materials and communications to clients/members Respond to Client Group Administrator phone calls regarding enrollment inquiries and demonstrates ability to handle benefit and claims inquiries as well. Clerk Typist II
Department of Transportation - Harrisburg, PA
May 2011 to April 2012
Duties: Scheduled meetings and maintained calendars for my supervisor/chief deputy, High Confidential Position, OPF coordinator for the Department of about 1100 personnel files. Booked hotels, air flights and rental cars for Deputy Secretary, Proficient in all Microsoft Office programs. Greeted visitors and directed them to different areas and answered numerous questions, Collect/Sort/Distribute incoming and outgoing mail, Bureau of Human Resources secretary, process travel vouchers for DC, create spreadsheets, Microsoft excel certified, maintain calendars for Division Chief and 12 employees, business email correspondence, work with Chief Counsel on incoming subpoenas and authorization issues, operate office equipment (fax/copier/printer), mail memos/letters, proofread master listing of vacancies for classification and placement, process supplemental employment requests for Commonwealth Employees who already have or will work a part-time job for approval and then submit the approval/denial to the employee, SAP, employment verifications, submit requests to ERMS for archived Office Personnel File, work with legal clerks for employees information, etc. Customer Service Supervisor
Delta Dental - Mechanicsburg, PA
November 2004 to May 2010
Duties: Provided coaching and cross training on different plans, and handled irate phone calls from subscribers, providers, employers, marketing reps., brokers regarding benefits, claim status, check status whether the claim paid or denied and if the claim denied then I would elaborate on the reason why by researching the plans for specific policies/restrictions, and eligibility. Requires thorough research through multiple screens (approximately 15 screens) to communicate accurate information to the caller to satisfy their concern. Follow-up on certain issues that may need to go to another department for processing. Trained new employees on the system and how to document phone calls and the differences on certain plans that we administer. Attended numerous training sessions on multiple plans that Delta Dental administers ex: AARP/State of CA/PA/NY/WV/DC. Responsible for multiple projects with strict deadlines. Clerk
Clerical Pool PA State Temporary - Harrisburg, PA
January 2001 to July 2001
Duties: Microfilm, answered 800 line, business email correspondence with Division Chief's and Executives, Sort/Distribute mail to the entire Bureau of 60+ employees, Accounts Receivable/Accounts Payable, run errands to the capitol, certified teachers/review transcripts, license PA registered athletes, review medical records, maintain call logs, greet customers, personal secretary for the Director of State's Athletic Bureau, scheduled meetings/calendars, travel vouchers and hotel stay, booked state cars, conducted interviews, book cars for travel
Education
Some college in Business Administration
Harrisburg Area Community College
February 2003 to May 2004
High school or equivalent in Business
Lincoln University - Oxford, PA
August 2000 to May 2001
Diploma in Business
Harrisburg High School
May 2000
Skills
• Microsoft Outlook (10+ years)
• Microsoft Powerpoint (9 years)
• SAP (5 years)
• Interviewing (3 years)
• Microsoft Office (10+ years)
• Typing (10+ years)
• Epic (5 years)
• Microsoft Excel (10+ years)
• Microsoft Access (10+ years)
• Proofreading (5 years)
• Workday (3 years)
• Microsoft Word (10+ years)
• Google Docs (9 years)
• Payroll (3 years)
• PeopleSoft (5 years)
• Recruiting (1 year)
• QuickBooks (3 years)
• Databases
• HRIS
• Documentation review
• English
• Process improvement
• Communication skills
• Insurance verification
• Computer literacy
• Word processing
• Employee evaluation
• Customer service
• Knowledge management
• Computer skills
• Accounts payable
• Time management
• Office manager experience
• Employee orientation
• Phone etiquette
• Medical scheduling
• Medical terminology
• Training & development
• Front desk
• Continuous improvement
• Balance sheet reconciliation
• EMR systems
• Administrative experience
• Organizational skills
• Computer operation
• Leadership
• Medical records
• Human resources
• 10 key typing
• Cash handling
• Cashiering
• Writing skills
• ERP systems
• SharePoint
• SAP Finance & Controlling
• Pivot tables
• Analysis skills
• Personal assistant experience
Military Service
Branch: ROTC
Service Country: United States
Rank: Cadet
September 1995 to June 1996
I served in ROTC while I was in High School.
Assessments
Medical Receptionist Skills — Highly Proficient
February 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Scheduling — Proficient
March 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Verbal Communication — Highly Proficient
March 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Data Entry Clerk — Proficient
May 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Organizational Skills — Proficient
April 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Administrative Support — Completed
March 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Working with MS Word documents — Familiar
December 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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