Customer Service Social Media

ANGELA MARKLE

**** *. ******** **** #***, Las Vegas, NV 89117 · 702-***-****

*********@*****.***

Creative, energetic, and conscientious professional with broad industry experience that includes retail management, entertainment, food service, customer service, computer/technical/ social media experience, and experience in all facets of broadcasting.

EXPERIENCE

3/2023 – PRESENT

SERVER/CUSTOMER SERVICE, LAWRY’S PRIME RIB – LAS VEGAS, NV

A high-end restaurant where I deliver a high-level of customer service and interaction. Handling of customer food and beverage orders. Sharing knowledge of wine and spirits in order to assist customers in choices to accompany their food. Other duties: stocking, cleaning, turn over restaurant after various shifts, and setting up and working large parties and events.

10/2022 – 3/2023

OPERATIONS MANAGER, HUDSON GROUP – LAS VEGAS, NV

Assisted General Manager in executing day-to-day activities in support of the strategic planning initiatives/sales/staff recruitment to ensure a productive/profitable operation. Provided leadership, effective management, and training of 30+ staff to consistently deliver excellent customer service. Performed daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping. Performed daily/weekly operations audits. Fulfilled responsibilities of General Manager in their absence. Assisted in warehouse operations and satisfying orders when needed for stores at Harry Reid Airport in Las Vegas.

01/2015 – 09/2022

TRAINER/SERVER/FOOD RUNNER, hard rock café – las vegas, nv

Responsibility for training of new employees. Handling of customer food and beverage orders. Recording of transactions in MICROS system to ensure prompt service. Managed guest checks- collection/processing payments. Performed other required activities including stocking/cleaning.

03/2015 – 03/2019

AIR TALENT, Mix 94.1 fm entercom – las vegas, nv

Responsibilities included introduction of music, station breaks, commercials, and PSAs during 7 PM to 12 AM shift. Produced social media content. Performed remote broadcasts including the assembly and writing of content. Proficient in Adobe Audition, Audio Vault, Wide Orbit, Vox Pro.

06/2011 – 12/2014

CO-HOST OF MORNING RADIO SHOW/PROMOTIONS ASSISTANT, key 103 radio – frederick, md

Introduced music/shows, announced station breaks/commercials, PSAs. Responsible for writing/ reporting of news/traffic. Performed remote broadcasts. Proficient in Adobe Audition/Music Master.

12/2010 – 10/2013

MOBILE DJ AND MC, DJ ORLANDO – BALTIMORE, MD

Provided music and MC duties at weddings and parties of clients.

2010 – 2011 / 1993-1995

SHIFT SUPERVISOR AND BARISTA, STARBUCKS – BALTIMORE, MD

08/2005 – 05/2010

DRAFTER, Mccune, walker inc/george william stephen jr & assoc. – towson, md

Performed computer-aided design on a wide variety or road, utility, sediment control and storm water management project using Microstation V8. Assisted in design of roads and storm water management facilities. Visited project construction sites to monitor progress and consult with contractors/on-site engineers.

1993 – 1995

SHIFT SUPERVISOR AND RETAIL, TRANSWORLD MUSIC – WESTMINSTER, MD

EDUCATION

JUNE 2011

DIPLOMA – RADIO BROADCASTING, Broadcasting institute of maryland

Selected as valedictorian of class.

2006

CERTIFICATE- ENGINEERING, cOMMUNITY cOLLEGE OF bALTIMORE, md

MAY 1998

BACHELOR OF SCIENCE - PSYCHOLOGY, TOWSON UNIVERSITY, TOWSON MD

SKILLS

Operations Management

Skilled Waitstaff/FOH/BOH

Broadcast Journalism

Outstanding Customer Service

Exceptional Work Ethic

Mentorship/Training of New Employees

Works Well Under Pressure

Fast Learner

Flexible Schedule

ACTIVITIES

Avid runner (marathon, half marathon), hiker. Participation in yearly Make-A-Wish 25 mile Trailblaze Challenge hike. Lover of all animals. Volunteer/work in animal rescue-both hands on, and fundraising. Love traveling, concerts/live music – and anything else that brings positivity to this world!

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