Patient Care Customer Service

SKILLS

+ Respectful and Compassionate

+ Time Management

+ Elderly Care

+ Problem-Solving

+ Patient Care

+ Daily living assistance

EDUCATION

Delgado Community College

New Orleans, LA

Associate Of Business

Administration: Business

Administration

Blue Cliff College - Metairie

Metairie, LA + 02/2014

Medical Assistant : Medical

Assistant

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record in elderly care and

customer service, notably at Caring Services. Skilled in problem-solving

and time management, excel in delivering compassionate patient care

and resolving customer disputes, enhancing loyalty and operational

efficiency. Achieved significant improvements in client independence

and satisfaction through respectful engagement and efficient task

handling. Skilled Care Provider assisting elderly, convalescents, or

persons with disabilities with daily living activities in-home or within

care facility. Keep house by making beds, doing laundry, washing dishes

and preparing meals. Advise families and healthcare team regarding

health concerns, nutrition, cleanliness, and household activities.

WORK HISTORY

Caring Services - Caregiver

Baton Rouge, LA + 05/2020 - 07/2024

+ Assisted clients with activities of daily living, promoting

independence and quality of life.

+ Cleaned house, ran errands, managed laundry, and completed

weekly grocery shopping.

+ Assisted with dressing guidance, grooming, meal preparation, and

medication reminders.

+ Performed light housekeeping duties to maintain cleanliness

standards while respecting the patient's personal space.

«Engaged patients in meaningful conversation, socialization, and

activity while providing personal care assistance.

NCO Financial - Customer Service Representative

Houston, TX + 01/2017 - 09/2019

+ Managed high-stress situations effectively, maintaining

professionalism under pressure while resolving disputes or conflicts.

+ Resolved customer complaints with empathy, resulting in increased

loyalty and repeat business.

+ Handled escalated calls efficiently, finding satisfactory resolutions

for both customers and the company alike.

+ Responded to customer requests for products, services, and

company information.

Walgreens - Photo Specialist

New Orleans, LA + 12/2014 - 11/2016

+ Performed opening and closing procedures to keep operations

running smoothly.

+ Completed complex photo shoots at indoor and outdoor venues.

+ Updated tags, displays and signage for special promotions.

+ Managed escalated customer orders to meet aggressive deadlines

and special orders.

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