Patient Care Customer Service

Muskan Moudgill

Bakersfield, CA 661-***-**** ***************@*****.***

Professional Summary

Dedicated and highly motivated Medical Assistant with comprehensive training in phlebotomy, EKG, patient charting, and a wide range of clinical skills. Certified in CPR, BLS, and AED, with strong knowledge of medical terminology, medical law, and patient care protocols. Passionate about providing high-quality healthcare and committed to collaborative team efforts in fast-paced medical environments. Skills

● Certifications: CPR, BLS, AED Certified

● Clinical Skills: Phlebotomy, EKG/ECG, Vital Signs, Hemoglobin Testing, Urinalysis, Specimen Collection, Snellen Chart

● Medical Knowledge: Medical Terminology, Pharmacology, Medical Law, HIPAA, OSHA, MSDS, Medical Ethics, Aseptic and Sterile Techniques

● Patient Care: Patient Charting, Assisting with EKG and Respiratory Tests, Diagnostic Imaging, Medication Administration

● Specialized Training: Bloodborne Pathogen Training, Instrument Knowledge and Sterilization

● Anatomy and Physiology: Structures and Body Functions, Skin and Musculoskeletal Systems, Eyes, Ears, Nose, Throat, Nervous System

Experience

Medical Assisting Extern (160 Hour Externship) July 2024 Ajitpal Tiwana, M.D., Bakersfield, CA

Customer Service Associate July 2023 – February 2024 Walmart, 5075 Gosford Rd, Bakersfield, CA

● Provided excellent customer service, handling cash transactions and assisting with money services.

● Addressed customer inquiries and resolved issues efficiently, contributing to a positive shopping experience.

● Maintained a high level of accuracy and attention to detail in all tasks, earning commendation from management.

Education

Medical Assisting Program

Unitek College, 333 Palmer Dr STE 200, Bakersfield, CA 93309 In Progress

● Gained hands-on experience in phlebotomy and learned to draw blood with precision.

● Trained in CPR techniques, ensuring readiness to handle cardiac emergencies.

● Developed comprehensive clinical skills, including patient care, medical charting, and diagnostic procedures.

Certifications

● Basic Life Support (BLS) Certification February 2023 – February 2025 Issued by the American Heart Association

o Demonstrated proficiency in CPR and AED usage, equipped to handle emergency situations.

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