Information technology
Resume:
Adalberto Aquino
Jacksonville, FL Remote/Hybrid 915-***-**** ****************@*******.*** https://www.linkedin.com/in/adalberto-aquino/
SUMMARY
Enthusiastic aspiring Information Technology professional and US Army Veteran of 5 years. Gained experience in airplane maintenance while in the military but always held a passion for the IT industry. Recently completed the Computer User Support Specialist program at ACI Learning to prepare for an entry-level IT position. Currently working toward ITIL, A+, Network+, and Security+ certifications.
SKILLS
Troubleshooting
Active Directory
Ticketing System
Call Center Triage
iCloud, Virtual Migrations
Manager Experience
TCP/IP, LAN, WAN, VLAN, VPN, VOIP
Operating Systems
Identify Security Threats
Customer Service
Remote Desktop Utility
Conflict Management
Microsoft Office 365
Data Backup
Network Design
Hardware Maintenance
Coaxial and Fiber optic installation
Quality control
EDUCATION & TECHNICAL TRAINING
ACI Learning Virtual Campus Computer User Support Specialist (CUSS) Program Completion Date: March 2023
U.S. Army Fort Eustis, VA
Advanced Individual Training, 15R Completion Date: March 2015
Park University Campus, TX
Bachelor degree, Computer Science Completion Date: March 2023
CERTIFICATIONS
PeopleCert ITIL 4 Foundation In Progress
CompTIA A+ In Progress
CompTIA Security+ In Progress
CompTIA Network+ In Progress
PROFESSIONAL EXPERIENCE
AT&T Jacksonville, FL
Wire Technician
February 2024 – Present
Install, maintain, and repair telecommunications systems, including copper and fiber optic networks, wireless systems, and other communication equipment.
Troubleshoot and diagnose technical problems with telecommunications equipment and systems.
Provide exceptional customer service and communication with clients and team members.
Ensure all work is completed efficiently and to the highest quality standards.
Career Break El Paso, TX
Medical Leave of Absence November 2020-2024
Spectrum El Paso, TX
Field Technician March 2019 – November 2020
Performed installations and troubleshooting in areas of internet, voice and cable tv in coaxial and fiber optics network.
Maintained equipment inventory to ensure 100% accuracy.
Performed signal level meters, pressure testers, and ohm meters in coaxial network and fiber optics network.
Served as a company Safety Driver.
Met all customer needs with a minimum of 98% satisfaction.
Liberty Cable San Juan, PR
Tech Support September 2013 – January 2015
Performed tech support customer service.
Managed VIP and business accounts.
Analyzed router and software technical problems.
Evaluated coaxial lines signal levels.
Troubleshooted WAN, LAN, and Wireless connection problem.
Claro San Juan, PR
Supervisor of network operation center and video operation center January 2008 – September 2013
Supported the first level of the call center in video and network. Implemented escalation plans according to incidents
Performed technical support to other operational areas (IT, Test Center, and Suppliers).
Monitored transmission of data and video to different points of network.
Supported blackout event (Pay Per View and Video on Demand).
Created and implemented company procedures.
Trained over 200 employees with company procedures.
MILITARY EXPERIENCE
United States Army Fort Bliss, TX
Aircraft mechanic and service technician February 2015 – March 2019
Performed aircraft maintenance inspection as per the Technical Manual regulations.
Removed and installed aircraft subsystem assemblies such as engines, gear box, transmission, landing gears, blades, hydraulic and mechanical flight controls, generators and many more.
Serviced and lubricated aircraft and subsystems.
Performed corrosion control inspections.
Performed components and airframes inspections.
Performed maintenance operational checks.
Prepared forms and records related to the aircraft.
Performed helicopter teardowns and buildups.
Performed 125-hour, 250-hour and 500-hour phase maintenance inspections.
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