Help Desk Operations Analyst

Lance Rossetti

**** ******* **. *****, **. *****

Cell Phone: 208-***-**** E-mail: ***************@*****.***

EXPERIENCE SUMMARY

February 2024 until Current

Senior Branch Associate for T and A supply company. Sell flooring sundries at wholesale distributor. Solve installation issues before after and during installation process of all flooring products.

March 2023 until December 2023

IT Operations Analyst State Controllers Office: Monitor and fulfill Help desk and Security requests. Monitor Network systems and Mainframe. Print and seal checks. 6pm- 2am.

January 2007 until March 2023

Owner/ Operator Aloha Flooring: Sell and Install all types of Flooring commercial and residential.

I also sell and install artificial turf and specialize in putting greens.

March 2000 – December 2006

Majority Partner / Integrated Flooring Systems: Started a partnership when I went back to

Albertsons to keep the flooring business going. I returned in October 2004 to open up

showroom.

September 1998 – March 2000 and April 2001 until October 2004

Computer Analyst for Albertsons. Did pricing for 2400 stores. Sent batches to servers in store. Trouble shoot issues with Mainframe and Servers.

March 1994 – August 1998

State of Idaho Department of Health and Welfare

IT Information Systems Technician 1998

Production Specialist 1995-1998

Computer Operator 1994-1995

January 1991 – March 1994

Flooring Installer for Buffalo Carpet installation while attending BSU.

July 1987 - January 1990

Computer Operator for American Founders Life Insurance Company in Phoenix AZ.

June 1985 - May 1987

Operations Manager for FR. Associates in Honolulu, Hi.

Education

1984 Graduated From Skyline H.S in Idaho Falls, Id.

1984-1985 University of Idaho Satisfied core requirements with an emphasis in Political Science.

1988 Glendale Community College Computer classes.

1991 – 1996 Boise State University studied Computer Science.

References

Dr. Steve Mings – 208-***-**** . Owner Gem State Dermatology and Laser

Nick Crawford – 208-***-**** Attorney at Law

Bret Ogata – 208-***-**** CFO Health Services LLC

Scott Hawkes – 208-***-**** COO Allied Business Solutions

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