Customer Service Pharmacy Technician

Brenda Velez

*.*******@*****.*** - 689-***-****

CUSTOMER SERVICE & HEALTHCARE PROFESSIONAL

Versatile and customer-oriented professional with extensive experience in both healthcare and retail environments. Proven ability to provide compassionate patient care, manage medication, and deliver exceptional customer service. Skilled in cash handling, maintaining organized workspaces, and multitasking in fast-paced settings. Adept at fostering a positive experience for both patients and customers through empathy, efficiency, and attention to detail. PROFESSIONAL EXPERIENCE

Deli Clerk

Publix 06/2024 – Present

• Provided exceptional customer service by greeting and assisting customers, answering questions, and ensuring a positive shopping experience.

• Managed cash register operations, accurately processing transactions and balancing drawers at the end of shifts.

• Maintained cleanliness and order in the deli area, ensuring a safe and inviting environment for customers.

• Assisted in training new team members on customer service and cash handling procedures. Home Health Aid

Freedom Care, New York, New York 04/2019 - 10/2022

• Delivered compassionate care to patients, ensuring their needs were met with empathy and professionalism.

• Managed daily tasks, including medication schedules and physical therapy support, to enhance patient well-being.

• Maintained accurate records and communicated effectively with healthcare professionals. Pharmacy Technician

Vital Care, Bronx, New York 11/2016 - 05/2021

• Prepared and delivered medications to patients, ensuring accurate dosages and timely administration.

• Maintained a clean and organized pharmacy, adhering to safety protocols and regulatory guidelines.

• Assisted in managing pharmacy inventory, including ordering and stocking supplies. Pharmacy Technician

Lawrence Hospital, Bronxville, New York 05/2004 - 10/2016

• Prepare and fill prescriptions accurately, according to physician orders and pharmacy Regulations

• Prepared and delivered medications to patients, ensuring accurate dosages and timely administration.

• Maintained a clean and organized pharmacy, adhering to safety protocols and regulatory guidelines.

• Assisted in managing pharmacy inventory, including ordering and stocking supplies. EDUCATION

General Education Development, 2002

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