Customer Service Data Entry

LS

LARHONDA S. MCNEALEY

***********@*****.*** 404-***-**** Douglasville, GA 30134

Dedicated customer service with 9+ years of experience; 3 years In Property Management, 2 years of experience in multi- family home living and customer satisfaction. Demonstrated ability to work independently, manage multiple tasks and creatively resolve issues. Respected leader of customer service and team work; Exceptional interpersonal and customer service skills with experience working well with people in all walks of life. Motivated and self-driven with a strong work ethic.

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Yardi Voyager Systems

Data Entry

Microsoft Office Applications

Product and service knowledge

Task Delegation

Employee Scheduling

Operations Management

Recruiting and interviewing

BSR Summit Housing Hickory Park

Apartments College Park, GA

Assistant Manager

06/2015 - Current

Responsible for leasing 200 apartments

Conducted apartment tours for potential tenants and answered any questions

Maintained accurate and updated websites and printed materials Provide excellent customer service

Ensure effective security, storage, and retrieval of all proprietary and client information in accordance with established procedures Sort and classify coded material for filing

Process payments

Process work orders

Process background checks

Assist clients with applications

Assist maintenance with repairs in units

Complete Move-in and Move-out inspections

Jackson Hewitt Powder Springs,

GEORGIA

Office Manager

12/2022 - 03/2024

Developed and implemented office policies and procedures. Assisted with the preparation of budgets, forecasts and financial statements.

Supervised staff members, organized schedules and delegated tasks. Beverly Forest Apartments and SFH of

Atlanta

On-Site Manager

Began as a Leasing consultant and was promoted after a month to On-Site Manager due to successfully demonstrating my leasing, professionalism, Summary

Skills

Experience

10/2014 - 06/2015 and managerial abilities

Overseer of properties

Scanning and processing bills for multiple properties Provide excellent customer service

Ensure effective security, storage, and retrieval of all proprietary and client information in accordance with established procedures Sort and classify coded material for filing

Process payments and deposits

Process work orders

Process background checks

Process Evictions

Assist clients with applications

Assist maintenance with repairs in units

Complete Move-in and Move-out inspections

Corporate administration overseer for vendors and contractors gCrowne Plaza Ravinia

01/2013 - 06/2014

High Tech Institute

Associates Degree in Medicine and Science, Massage Therapy 02/2009

Training: Completed numerous courses and seminars in customer service, sales strategies, customer awareness, leadership, performance.

Skills/Knowledge: Yardi Yoyager Systems, Data Entry, Microsoft Office Applications Education and Training

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