Customer Service Team Leader
Resume:
PATHINA LANG
Gulfport. MS *****
************@*****.***
Accomplished and prolific Banker, offering over 15 years' professional experience in estatblishing and
nurturing sustainable relationships with customers. Adept at evaluating customer concerns and needs
to provide them with bank services and products that facilitate the attainment of their financial goals.
Work Experience
Team Leader
Keesler Federal Credit Union - Gulfport, MS
May 2018 to Present
•Communicating goals and deadlines toa team of 10
• Planning workloads and delegating tasks
•Creating a productive workk environment for the team using gamification, trust and other appropriate
strategies
Assessing team performance and providing feedback to employees
Assisting with hiring and training employees
• Assisting with the daily operation of the organisation
•Providing teams with information about recent developments, programmes and policy changes of
management
New Account Representative
Gulf Coast Community Federal Credit Union - Gulfport, MS
April 2015 to May 2018
• Review, validate and authorize new account documentation
•Follow up and report on missing documentation/information
• Assist Account Opening Specialist teammates
•Elicit and drive the business process design for owning the creation, visualization, documentation.
translation and management of product requirements
• Critically evaluate information gathered from multiple sources and ensure consistency
•Work with the Partner organizations to make sure operational processes and infrastructure is viable
• Work with the Digital Analytics team and Digital Product Manager to ensure proper reporting and
analytics requirements are defined and supported by the business requirements
Education
Master of Business Administration in Business
William Carey University - Hattiesburg, MS
August 2016 to May 2018
Bachelor of Science in Business Marketing and Management
William Carey University - Hattiesburg. MS
August 2013 to May 2016
Skills
Marketing
• Digital Marketing
• Team Management
•Salesforce
• Google Analytics
•Retail Sales
Microsoft Office
Email Marketing
•Account Management
• Business Development
Sales Management
Cash Handling
• WordPress
Business Process Modeling
•Product Management
Business Requirements
Business Analysis
Awards
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