Human Resources/customer service data entry
Resume:
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C H R I S H E T T A W H I T T E D
P R O F I L E S U M M A R Y
With eight-plus years of experience as a Customer Service Representative in the Healthcare domain, I am seeking to secure a position that will allow me to utilize my experience within all facets of customer service, healthcare administration, reception, billing, and claims across diverse industries. Proven skills in customer service, insurance investigation, billing dispute and resolution, and coding compliance, along with excellent time management skills and attention to detail allow for superior work in remote or in-house environments.
P R O F E S S I O N A L S K I L L S
Microsoft Office Communication: Verbal & Written
Effective Organization
Multitasking And Prioritizing Medical Terminology
Calendar Management
Lean Six Sigma Yellow & Green Belt
E D U C A T I O N
Masters of Business Administration - Finance
University of West Alabama
December 2024
Bachelors of Science, Nursing
University of Alabama at Huntsville
2011
W O R K E X P E R I E N C E
Customer Solution Coordinator
Gulf Guaranty Health - Birmingham, Al
Worked with customers daily to resolve issues, increasing customer retention by 25% Provided assistance by telephone both inbound and outbound, email, and chat to customers and business partners concerning the escalated and special request Research, diagnose, assess, and resolve problems or issues timely and professionally within the established service level
Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.
Updated account information and completed accurate documentation Utilized excellent written and verbal communication skills, with an eye for detail Assisted customers in filing claims as well as making and receiving payments Entered customer service notes into customer files after any contact for future reference 2021-2022
Scheduling And Coordinating
Electronic Health Records
Provided customer service by updating, canceling, rewriting, adding coverage, and explaining current coverage.
Produced and reconciled weekly and monthly reports. Handled inbound calls from policyholders and answered inquiries on policy-related issues. Consulted regularly with team members to achieve set goals. Collaborated with Insurance managers to create strategic plans to enhance payment schedules for billing to clients
Suggested and modified reporting procedures to improve inter-department communication Made meaningful suggestions to improve customer satisfaction ratings Customer Service Representative- Remote Agent
United Healthcare Group; Contracted through Telepeformance 2019-2021 C H R I S H E T T A W H I T T E D
W O R K E X P E R I E N C E
Patient Service Coordinator
Amedisys Home Healthcare Services
Answered an average of 80 calls per day by addressing customer inquiries, solving problems, providing information about our services, and scheduling appointments. Ensured the proper input of demographics and insurance information is entered into the system when scheduling new patients.
Made outbound calls: to prospects that did not convert into new patients or did not schedule their treatment plan ablations and physician referrals. Processed patient visits and visiting staff schedules; received orders and referrals from physicians and discharge planners.
Maintained communication with patient, caregiver, and discharge planner - if patient hospitalized.
Ensured accurate tracking of patient episodes.
Performs all essential functions in a fast-paced environment under intense conditions
(including but not limited to emotional stress from patients and limited availability and time constraints with physician schedules).
2015-2019
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