Sales Manager Customer Service

Amechi Ikemefune

SUMMARY

Experienced Sales Manager with a passion for leading teams to exceed

sales targets and build lasting client relationships. Skilled in developing strategic sales plans, negotiating deals, and identifying market opportunities to drive business growth. Known for a strong work ethic, and commitment to achieving results. Dedicated to delivering tailored solutions that meet customer needs and foster long-term success. EXPERIENCE

Onabanjo Property Management Limited - Sales Manager 05/2019 - Current

Developed scripts and call strategies that improved conversion rates and boosted overall sales performance

Leveraged CRM data to send targeted emails designed to increase sales.

Used Facebook, Instagram and YouTube to promote products and events.

Planned and developed winning strategies to increase sales, expand territories and boost market positioning.

Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.

Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.

Utilized CRM software to track sales performance, customer interactions, and forecast future sales trends.

Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.

Oversaw administrative team enabling front-line sales professionals to achieve quotas.

Richfield global Limited - Business Development Manager (Part time)

London

12/2023 - 09/2024

Augmented sales value by upselling and cross-selling new products and services to existing customers

Closed long-term agreements through skillful negotiation

Surpassed sales and customer service targets, consistently exceeding established KPIs

Conducted outbound calls to prospective clients, generating leads and setting appointments to expand the business

Managed inbound calls from existing clients, providing information, resolving complaints, and strengthening relationships 587-***-****

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SKILLS

Team leadership

Problem-solving

Excellent Communication and

Listening skills

Inbound and outbound call

handling

Microsoft office.

Project management

Business process management

Salesforce CRM and Hubspot CRM

Marketing and sales strategies

Complex negotiations

CERTIFICATIONS

Course Careers Sales Development

course.

Google Cybersecurity Professional

Certificate

Google Project Management:

Professional Certificate.

TRITEK Consult Cybersecurity

Bootcamp

EDUCATION

01/2019

Ambrose Alli University

Ekpoma

Post Graduate Diploma: Business

Management

01/2016

University of Benin

Benin

Bachelor of Science: Computer

Science

Teletec - Customer Service Representative (Part time) Leeds

12/2022 - 03/2023

Handled confidential and sensitive data with discretion, reducing risk of fraud and theft

Addressed customer service enquires quickly and accurately

Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement

Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction

Input customer information, call notes and personal data onto internal database.

Onabanjo Property Management Limited - Sales

Representative/Customer Service Agent

01/2016 - 05/2019

Generated sales by prospecting leads, cold calling and closing deals.

Negotiated and closed deals with minimal required support from sales and finance managers.

Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.

Led cross-functional initiatives to streamline processes and reduce costs, contributing to a 10% reduction in operational expenses.

Analyzed sales performance data to identify trends and areas for improvement, leading to a 15% increase in efficiency.

Utilized social media platforms to expand network and engage with potential clients, increasing leads by 25%.

Cultivated strong client relationships, leading to a 20% increase in repeat business within one year.

Boldstars Investment Limited - IT Technician

01/2008 - 05/2013

Provided technical support to company staff, resolving varied issues across internal and external applications

Provided thorough training and guidance on new software, systems and applications

Supported maintenance, installation and upgrade of various operating systems including Windows and Linux

Conducted recovery operations to restore system functions due to failures

Installed malware to provide security and privacy for networks and computer systems

Conducted regular backups to prevent loss of pertinent information and data.

HOBBIES AND

INTERESTS

Networking

Travelling

Reading

Team sports

Volunteering

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