Data Entry Customer Service

Christine Resley Government Job Seeker

***** ******** **** **** *** P17 Parma, OH 44130 440-***-**** *********.*.******@*******.***

Summary

Dedicated and adaptable civilian government professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.

Skills

• Customer Relations Team

• Team Building

• Problem Solving

• Business Development

• Leadership and Multitasking

• Military Pay System

• Active Listening

• Conflict Resolution

• Critical Thinking

• Self-Directed

• Collaboration

• MS Office

Work Experience

Defense Finance & Accounting Service Cleveland, OH Military Pay Technician

08/2018 - 06/2024

• Evaluated existing policies and procedures related to military pay administration and recommended changes where appropriate.

• Coordinated with other departments within the organization to ensure smooth functioning of operations related to military pay process.

• Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into HUNT system.

• Provided customer service by answering inquiries from customers regarding their pay issues and concerns.

• Recorded adjustments to previous pay-related errors and processed and issued paychecks and earnings statements.

Defense Finance & Accounting Service Cleveland, OH Customer Service Representative

10/2012 - 08/2018

• Ensured compliance with applicable regulations concerning the processing of military pay entitlements.

• Provided support during audits conducted by external agencies such as the Department of Defense Inspector General's Office.

• Performed data entry of military pay information into the Defense Joint Military Pay System.

• Verified that all entries are accurate before submitting them to higher authority for approval.

• Reviewed documentation for accuracy, completeness and timeliness prior to inputting data into DJMS system.

• Provided customer service by answering inquiries from customers regarding their pay issues and concerns.

• Trained new employees in company timekeeping systems. Defense Finance & Accounting Service Cleveland, OH Temporary Customer Service Representative

09/2010 – 10/2012

• Planned, directed, and coordinated military pay records during busy tax season and updated FITW withholding as requested.

• Explained designated distribution of 1099R form and specifically how it deals with Annuities, Military pensions, and retirement.

• Conducted and guided Military Members, Annuitants, and Former Spouses to create a myPay account via the web to retrieve their 1099R tax form.

• Processed, printed and mailed 1099R tax forms requested by Military Members, Annuitants, and Former Spouses.

Nesco Resources Cleveland, OH

Temporary Administrative Assistant

03/2004 – 08/2010

• Worked as a temporary administrative assistant handling office tasks and other duties that supported operations in a business or organization for a limited amount of time.

• Answers phone calls, emails, and other correspondence, and relayed necessary information to my supervisor.

• Enter data into the system when necessary and create spreadsheets to forward to supervisor at the end of the day.

Education and Training

High School Diploma

06/1969

Accomplishments

• Promoted as a Military Pay Technician after 6 years as a Customer Service Representative

• Special incentive cash awards for exceptional work ethic.

• Exceeded quarterly reviews completing more than 70 calls per day.

• Processed 20 to 30 cases assigned daily with accuracy. Certifications

• Retired Military Pay Certificate

• Survivor Benefit Plan Training Certificate

• Retired Returned Military Compensation

Certificate Mandatory Yearly Antiterrorist

Certificate

• Mandatory CBRNE Certificate

• Privacy Act and Personally Identifiable

Information Certificate

• Every 2 years FM Creditable Service

Certificate

References

References available upon request.

Contact this candidate