Customer Service Sales Associate
Resume:
Deona Riddick
A great addition to any company that believes that quality work ethics and the right
attitude can get u anywhere.
Greensboro, NC
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PBX Operator
Sheraton Raleigh - Raleigh, NC
January 2023 to Present
Operate PBX switchboard
Answer phones
Manage Guest request
Deligate task to employees
TCO
Live Nation, Coastal Credit Union Music Park - Raleigh, NC
August 2021 to Present
Control traffic flow and Parking
Front Desk & F&D Manager
Aloft by Marriott - Ashburn, VA
May 2019 to Present
Manage guest services, Manage kitchen and bar Inventory, schedule, menu, catering, performance and
service goals exceeded Top priority Customer Service
PBX Operator
Sheraton Raleigh - Raleigh, NC
February 2019 to May 2019
Delivery Stellar Customer Service, operated multi line switchboard, Reservations specialist
Driver/Transporter
RWD - Miami, FL
February 2016 to February 2019
Drive and Transport High profile clients and celebrities between events venues airports and hotels during
their performances for concerts and festivals
Cashier/Customer Service
Hamrick's - Raleigh, NC
September 2018 to January 2019
Cashier, returns, stock
Supervisor/Manager
It’Sugar - Cary, NC
April 2017 to August 2018
Store management and maintenance. Open/close store, deposits, change orders, inventory, Customer
service, floor sets, product knowledge
Key Holder and Sales Associate
Tmobile Express Stores - Raleigh, NC
August 2016 to March 2017
Top Notch Customer service, Open and close store, Deposits, register counts, assist customers with
sales and fixing problems with products and services
Sales Associate
Lane Bryant/Casique - Raleigh, NC
January 2016 to August 2016
Styling, Bra fitting, Cashier, Customer Service Representative
Sales Associate/Customer Service/Certified Trainer
Au Bon Pain - Raleigh, NC
2013 to July 2016
Responsibilities
CSR, MTO, Certified Trainer, Bake, Prep, Cashier, Implemented H.E.A.R.T and the "fish" philosophy on a
daily basis, also am very skilled in the art of recovery when things don't go according to plan by using
the L.A.S.T. steps of a successful recovery
Accomplishments
Several letters of praise and recommendations, 2 certifications in training courses, Trainer of new MIT's
to the company, and several awards from the hospitals staff
Skills Used
Organizational structure and development of new window displays, various people and relationship
building skills that acquired new and steady business relationships
Employment Specialist
Keystone Community Partners - Raleigh, NC
April 2016 to June 2016
Office management
Administrator that Assist Clients that have diagnosed Disabilities with search to secure employment
Photographer
Charley's Angels Photography - Raleigh, NC
2011 to 2013
Responsibilities
Book photography appointments, photography newborns, NICU, and FD babies, sell products to family
and friends of the new parent(s)
Accomplishments
New and inventive photography, high sales profits and commission, my photography was chosen to
b displayed throughout the hospital, and several opportunities to give an elevated level of customers
service and care to parents of babies with difficult outcomes
Skills Used
Excellent customer service skills, empathy, sense of urgency, great time management skills, proper baby
soothing and handling skills, as well as clear and precise communication skills
Photographer
PictureMe Photography - Raleigh, NC
2009 to 2011
Responsibilities
Photography of families, weddings, couples, babies and small children. As well as passport pictures.
Selling of in store products and booking appointments for future photography sessions, Cashier, and end
of shift cash handling including deposits and counting down register draws
Accomplishments
Highest sales average award, great photography sessions, and high customer service serve scores
Skills Used
Excellent people skills to book appointments, time management to make sure everyone got there proper
appointment, and wanted to return there business
Education
High school
W.G. Enloe H.S. - Raleigh, NC
August 1997 to June 2001
Skills
• Key Holder (6 years)
• Call Center (2 years)
• Cash Handling (10+ years)
• Excel (7 years)
• Microsoft Office (7 years)
• Marketing (4 years)
• Outlook (5 years)
• Receptionist (4 years)
• Scheduling (3 years)
• Billing (2 years)
• Management (5 years)
• Customer Service (10+ years)
• Microsoft Word (10+ years)
• Retail management (3 years)
• Powerpoint (1 year)
• Human Resources (2 years)
• Office Manager Experience (2 years)
• Guest Services (2 years)
• Supervising Experience (2 years)
• Leadership Experience (8 years)
• Team Management (2 years)
• Leadership Training (1 year)
• Food Service (5 years)
• Food Management (1 year)
• Inventory Control (3 years)
• Budgeting (2 years)
• Dispatch (2 years)
• Data Entry (6 years)
• Retail (4 years)
• Upselling
• English
• Kitchen Management Experience
• Multi-line Phone Systems
• Photography
• Catering
• Infant Care
• Driving
• Computer Literacy
• Box Truck Experience
• Delivery Driver Experience
• Transportation (4 years)
• Store Management Experience
• Personal Assistant Experience
• Retail Sales
• Event Planning
• Payroll
• Recruiting
• Toddler Care
• QuickBooks (1 year)
• Food & Beverage
• Restaurant Experience
• Leadership
• Swimming
Certifications and Licenses
Leadership Award
July 2019 to Present
CPR Certification
ServSafe
April 2021 to April 2023
Shift Manager Serve Safe Certificate
Driver's License
Food Handler Certification
Assessments
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity
Full results: Proficient
Outside sales — Proficient
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient
June 2021
Motivating others to achieve objectives and identifying improvements or corrective actions
Full results: Proficient
Scheduling — Proficient
September 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Work style: Reliability — Proficient
November 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Delivery driver — Proficient
December 2021
Interpreting instructions or signs and solving problems
Full results: Proficient
Security guard skills — Proficient
February 2022
Assessing risks, enforcing security standards, and handling complaints
Full results: Proficient
Administrative assistant/receptionist — Proficient
October 2021
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient
January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
February 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Certified Trainer -Au Bon Pain
CPR
Contact this candidate