Customer Service Operations Management

James Austin

*** **** ******* **, ******, MS ****6

662-***-**** *************@*****.***

Objective

Versatile and experienced professional with a background spanning multiple industries including construction, transportation, farming, and telecommunications. Proven leadership as a business owner, with

a strong understanding of operations management and hands-on technical skills. Seeking opportunities to apply

my broad skill set in a dynamic and growing organization. Professional Experience

Owner/Operator Restaurant Belden, MS 2017 - 2020

- Managed day-to-day operations, including staffing, inventory, and financial oversight for a successful restaurant.

- Developed marketing strategies to increase local clientele, resulting in a 25% increase in revenue over two years.

- Ensured compliance with local health and safety regulations, maintaining a spotless health record. Owner/Founder Daycare Center (Largest in Mississippi) Belden, MS 2020 - Present

- Established and managed the largest daycare center in Mississippi, providing childcare for over [insert number] families.

- Oversaw hiring, training, and operations management to maintain a high-quality service.

- Successfully grew the business through community engagement and strong relationships with families and local schools.

Cable/Internet Installation Technician Various Companies 10 Years

- Installed and maintained cable and internet systems, including fiber optics and overhead cables.

- Worked closely with residential and commercial customers to ensure proper installation and service.

- Experienced with troubleshooting, repair, and customer service in a fast-paced environment. Construction & Heavy Equipment Operator Various Companies 1995 - Present

- Worked on various construction projects, performing tasks such as framing, concrete work, and roofing.

- Operated heavy machinery, including bulldozers, excavators, and backhoes, to assist in site preparation and land clearing.

- Ensured all projects adhered to safety standards and timelines. Transportation & Farming Various Companies Year - Year

- Assisted in daily farm operations, including planting, harvesting, and equipment maintenance.

- Drove commercial vehicles for transportation of goods, ensuring timely and safe deliveries. Education

Associate's Degree Itawamba Community College 1991 - 1993 High School Diploma Pontotoc High School Graduated 1991 Skills

- Business Management and Operations

- Cable and Fiber Optic Installation

- Heavy Equipment Operation

- Construction and Site Management

- Customer Service and Troubleshooting

- Farm Operations and Transportation Logistics

- Leadership and Team Management

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