Customer Service Representative
Resume:
Shawna Harvey
Beckley, WV *****
******.*.****@******.***
Hi there, I am looking for a great WFH job to grow and work with. I am flexible on hours, I learn very quickly, very friendly and eager to get back to work. I do have some gaps in work time, but that was to have my children and take care of them. I am now ready and willing to get back to work, I look forward to speaking with you very soon, thank you for taking the time to consider me and looking over my resume.
Authorized to work in the US for any employer
Work Experience
Customer Service Resolution Specialist
Walgreens Boots Alliance - Beckley, WV
November 2023 to Present
I work from home as a billing specialist working rejected TPR’s to do whatever necessary to get them resolved so that the pharmacist can fill the medication for our patients! Customer Service Representative
ConvergentUSA - Remote
March 2023 to July 2023
Answered incoming calls from Entergy power company customers. Handled any questions or concerns they may have had.
Customer Service Representative
Ibex global - Beckley, WV
February 2021 to December 2022
Answered incoming calls from frontier communications customers and handled any questions or concerns they may have had. Also took payments when needed. Teacher
Rising Stars Daycare - Sophia, WV
February 2017 to June 2017
Taught different aged children basic educational skills and kept them for the parents while they were at work.
Office Manager
Food Lion - Sophia, WV
October 2015 to May 2016
Checked groceries for customers and also counted the money and closed down store in the evenings Customer Service Representative
Telespectrum Worldwide - Beckley, WV
October 2003 to January 2004
Called people and sold telephone services!
Education
High school diploma
Liberty High School - Glen Daniel, WV
June 1999 to June 2003
Skills
• Childcare
• Teaching
• Customer service
• Classroom management
• Toddler care
• Time management
• Great typing skills 40wpm (2 years)
• Typing
• Customer service
• Windows
• Technical support
• Mobile devices
• Microsoft Access
• Telemarketing
• Medical terminology
• Sales
• Outbound sales
• Operating systems
• Google Docs
Contact this candidate