Sales Associate Customer Service
Resume:
Janaye Duran
caregiver
** ******* ***, ****** ******, United
States, 10312
********@******.***
Sales Associate with over four years of experience in retail sales, customer service, and food service. Demonstrates proficiency in Spanish and communication skills, enhancing customer interactions and satisfaction in diverse roles including Barista at Starbucks and Cashier at Los Tacos. Adept at leveraging merchandising expertise and retail knowledge to effectively contribute in team-oriented environments. Employment history
Mar 2024 - Apr 2024
Cashier
Los Tacos at New York, NY
Mar 2022 - Jan 2024
Barista
Starbucks at New York, NY
Apr 2021 - Mar 2022
Sales Associate
ZARA at Staten Island, NY
Efficiently processed customer transactions at Los Tacos, ensuring accurate order fulfillment. Eagerly assisted customers with order placements, enhancing their dining experience. Maintained meticulous accuracy in order handling and customer direction for food pickup. Supported team members in peak hours to streamline workflow and reduce wait time. Implemented new strategies for customer interaction, improving service efficiency. Boosted team productivity by aiding coworkers during high-traffic periods. Initiated customer engagement tactics that increased service satisfaction. Provided critical support in customer query resolution, fostering a positive atmosphere. Efficiently prepared custom food and beverages, enhancing customer satisfaction. Supported team members to streamline operations and improve service delivery. Maintained high accuracy in order customization, ensuring quality and consistency. Eagerly engaged with customers to understand their preferences, boosting repeat visits. Assisted in training new staff, fostering a cooperative team environment. Mastered beverage crafting, achieving high consistency and taste standards. Enhanced customer satisfaction by efficiently locating in-store and online product availabilities. Streamlined the online ordering process, boosting customer convenience and satisfaction. Provided comprehensive support in navigating Zara’s online and in-store inventory, enhancing shopping experience. Oct 2020 - Jan 2021
Kohl's Seasonal Sales Associate
Kohl's at Staten Island, NY
Education
Nov 2017 - Jun 2021
High school diploma
Tottenville High School at Staten Island, NY
I was involved in the 3 year law program
Skills
Cash Handling Sales
Cashiering Retail Sales
POS Merchandising
Barista Experience Cleaning Experience
Food Service Coffee Experience
Serving Experience Customer service
Communication skills English
Cash register Spanish
Languages
Spanish
Novice
Implemented effective strategies to assist customers with online purchases, improving service quality. Skillfully guided customers through purchase options, significantly increasing online sales conversions. Elevated in-store customer engagement by proactively resolving queries and guiding online purchases. Enhanced customer satisfaction by efficiently managing checkout processes. Accurately processed transactions, ensuring all customer purchases were handled meticulously. Supported a positive shopping environment, assisting customers with inquiries and needs. Fostered an energetic atmosphere to uplift customer shopping experiences during peak season. Implemented quick checkout strategies to minimize wait times during high traffic periods. Additional information
Awards
Partner of the Quarter
Every 3/4 months Starbucks has baristas vote on who's been the most supportive, determined, etc. I had participated in two votings and I've won the second time. My partners voted for me because they felt that I was the most supportive partner the past 3/4 months. Hobbies
I love natural photography, being able to color hair using color theory and doing makeup for myself and friends.
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