Customer Service Data Entry

Regina Edwards

****************@*****.*** 762-***-**** Little Rock, AR

SUMMARY

Seeking Elementary School Registrar/Secretary role with 11 years of experience in general office work, including administrative support and customer service. High School Graduate, accurately type 55 WPM, and highly skilled on personal computer. Demonstrates evidence of strong interpersonal skills through effective communication and customer relations.

WORK EXPERIENCE

TEC Staffing/ Hirequest Direct Conway AR

School Food Service Worker February 2020 - May 2024

• Managed and executed daily food preparation and serving tasks within a fast-paced school environment, adhering to health and safety regulations to ensure the well-being of students and staff at TEC Staffing/Hirequest Direct. Reign Solutions Inc (Remote) Conway AR

Dispatcher Aug 2021 - October 2023

• Coordinated and managed the daily dispatch of personnel and vehicles for Reign Solutions Inc, ensuring efficient routing and timely service delivery while maintaining compliance with company policies and regulatory requirements.

Spectraforce Raleigh, NC

Senior Assistant Customer Support Jan 2023 - Jun 2023

• Responded to customer inquiries on WI Medicaid, ensuring accurate documentation of interactions and effective routing to relevant personnel.

• Maintained high standards of customer service by adhering to service level agreements and achieving First Call Resolution targets.

• Conducted thorough data entry tasks, aligning documents with corresponding accounts to guarantee current and precise account information.

Everise Conway, AR

Customer Service Representative 2020 - 2021

• Provided comprehensive support by addressing customer inquiries, ensuring accurate data entry, and processing payments efficiently.

• Enhanced customer comprehension and satisfaction by clearly explaining products and services.

• Maintained office operations through diligent performance of various administrative tasks. All Things Auto Clarksville, TN

Administrative Assistant 2015 - 2018

• Managed multi-line phone system, ensuring efficient communication by routing calls and messages to the correct departments and personnel.

• Coordinated visitor reception and provided administrative support by maintaining accurate contractor directories and inventory records.

• Executed weekly scheduling and organized file systems to support office operations and staff preparedness. Randstad Staffing Clarksville, TN

Apartment Manager 2015 - 2015

• Managed building maintenance and repair operations, ensuring adherence to occupancy policies through effective supervision and vendor engagement.

• Negotiated lease agreements and facilitated tenant onboarding by collecting security deposits and reinforcing lease terms.

• Increased tenant occupancy through strategic advertising, leveraging current tenant referrals, and highlighting property features during unit showings.

Agero Clarksville, TN

Customer Service Representative 2013 - 2015

• Provided comprehensive customer service, coordinating roadside assistance across the United States to ensure timely support.

• Resolved customer inquiries efficiently, maintaining a high standard of service for multiple insurance company partnerships.

• Monitored and documented quality control and satisfaction metrics, actively pursuing service enhancement strategies.

Randstad Staffing Clarksville, TN

Customer Service Representative 2012 - 2013

• Resolved customer inquiries and coordinated roadside assistance nationwide, ensuring timely support and service satisfaction.

• Monitored and upheld quality control standards, contributing to continuous enhancement of customer service protocols.

EDUCATION

Midcontinent University

Associate of Arts and Sciences, Business Administration (didn't complete) Hopkinsville, KY

2014

Daymar Community College

N/A, N/A

Paducah, KY

2009

Meridian High School

High School Diploma, N/A

1996

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