Customer Service Data Entry
Resume:
DENA
JACKSON
*************@*****.***
Reynoldsburg, OH 43068
Bold Profile
Detail-oriented professional with 10 years of experience in customer retention, strategic business planning, and vendor sourcing. Excels in conflict resolution, customer communications, and order processing. Seeking to leverage expertise in these areas to contribute to the Customer Service role. Known for diligence, reliability, and consistently exceeding expectations. Possesses excellent communication skills and the ability to quickly build rapport. Committed to supporting the team in achieving goals and delivering exceptional service. PROFESSIONAL SUMMARY
Received a certificate from Ohio Department of Job and Family Service for 5 years of excellent Public Service for the office and citizens of Ohio.
ACCOMPLISHMENTS
State of Ohio-JFS - Customer Service Representative Columbus, OH • 04/2021 - 10/2022
JCPenney Call Center - Customer Service Advocate
Columbus, OH • 06/2020 - 04/2021
WORK HISTORY
Updated and maintained database with accurate customer information and timely data entry
•
Responded to telephone inquiries and complaints following standard operating procedures
•
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
•
Complied with corporate and regulatory policies regarding information confidentiality and privacy
•
Provided account information to customers and explained bill service policies and customer rights
•
Investigated and researched issues to determine root causes and appropriate resolution methods.
•
Addressed customers courteously using suitable methods and problem-solving skills
•
Provided account information to customers and explained bill service policies and customer rights
•
Maintained logs and documentation to detail key information regarding incoming and outgoing calls
•
Investigated and researched issues to determine root causes and appropriate resolution methods
•
Updated and maintained database with accurate customer information and timely data entry
•
SKILLS
Microsoft Office Suite (Excel,
Word, PowerPoint)
•
Problem-solving and critical
thinking
•
Effective communication and
active listening
•
Customer relations and service
excellence
•
Call center operations and
customer relationship
management
•
Strong recordkeeping and order
processing
•
Computer proficiency and typing
skills
•
Quality assurance and
compliance
•
Financial transactions and money
handling
•
CRM software and conflict
resolution
•
Franklin University
Columbus, OH • 09/1996
Some College: Business Management
in Account
Business Management, Accounting I
and II, Income Tax I and II,
Psychology, Global Culture, World
Religion, Microsoft Word, and
Business Law.
EDUCATION
Columbus State Community College
Columbus, OH • 06/1986
Associate Business Administration:
Executive Secretary
Typing I, II, III, Business Math,
Business Law, Shorthand I and II,
Public Relations, Office Procedures,
Grammar
Customer Service Certificate from
the State of Ohio
CERTIFICATIONS JPMorgan Chase Business Cards - Financial Advisor Westerville, Ohio • 05/2006 - 01/2009
Ohio Secretary of State - Customer Service Representative II Columbus, OH • 01/2001 - 06/2004
Responded to telephone inquiries and complaints following standard operating procedures
•
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
•
Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
•
Complied with corporate and regulatory policies regarding information confidentiality and privacy
•
Remained open to feedback from supervisor and peers to build and improve skills set.
•
Stayed abreast of investment products, industry rules and regulations, and financial planning to maximize job performance
•
Explained to clients personal financial advisor's responsibilities and types of services to be provided
•
Maximized job performance by providing comprehensive financial guidance and services
•
• Built and maintained strong relationships with clients Achieved financial targets and goals through effective planning and execution.
•
Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
•
Responded to telephone inquiries and complaints following standard operating procedures
•
Addressed customers courteously using suitable methods and problem-solving skills
•
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
•
Provided account information to customers and explained bill service policies and customer rights
•
Followed up with customers regarding product functionality and overall satisfaction
•
Remained open to feedback from supervisor and peers to build and improve skills set
•
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
•
Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
•
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