Customer Service Real Estate

Jill M. Graeff

*** ******* **.

Temple, Pa. *****

Phone: 610-***-****

Email: *************@*******.***

CUSTOMER SERVICE REPRESENTATIVE EXPERIENCE

Experience in providing customer support for busy call center environment

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE

2/94-8/24 PA Real Estate Wyomissing, PA

Administrative Manager

Search real estate records, examine titles, summarize pertinent legal or insurance documents or details for variety of purposes

for firms, real estate agencies, or title insurance companies. Would receive rough drafts from broker and review for errors and

give clarity for final signature.

3/23 – 11/23 Hollywood Casino Morgantown, PA

Supervisor (Housekeeping)

Assigning tasks for my employees. Monitor my team to ensure their optimal performance. At times conflicts occurred which I handled immediately & was always in constant communications with my employees.

4/21 – 3/23 Residence Inn Marriot Wyomissing, PA

Night Auditor

Worked 3rd shift front desk operations of busy hotel with many night time guests. Politely welcomed arriving guests, providing room keys and information on amenities and policies. Provided guests with above and beyond services. Well versed in closing out the business of the day.

9/91 – 9/09 Automotive Services Sinking Spring, PA

Secretary/Dispatcher

Great Communication skills both listening and speaking to others. Ability to stay calm in stressful situations. Multitasking skills needed to answer and speak and dispatch simultaneously. Strong decision making with a major amount of typing and documentation skills.

EDUCATION+

Graduated Wilson High School 2610 Grandview Blvd. West Lawn, PA

1995 to 1997 Berks Technical Institute 2205 Ridgewood Rd. Wyomissing, PA

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