Customer Service Representative
Resume:
Hassan Awodi
Richmond, Texas
dodoro_u@yahoo,.com
Professional Summary
Dynamic and driven individual with over 4 years of experience in customer service and support, dedicated to creating exceptional customer experiences. Proven track record as a brand ambassador in various industries, including retail, telecommunications, and health services. Adept at handling customer inquiries, resolving issues, and fostering positive relationships to ensure customer satisfaction and loyalty.
EXPERIENCE
Prime Health Management, Remote - Customer Service Representative July 2022 - PRESENT
● Ensured a high level of customer care by empathetically addressing patient inquiries and coordinating services in complex situations.
● Utilized digital proficiency to navigate healthcare software applications, office suites, and internet searches to support patient needs.
● Maintained a compliance mindset, balancing patient care with regulatory and business requirements.
● Partnered with operational leadership to identify and address barriers to patient success, driving continuous improvement in service delivery.
● Demonstrated emotional intelligence in handling sensitive patient interactions, contributing to a positive healthcare experience.
Mint Mobile, Remote - Customer Support Specialist
July 2021 - June 2022
● Acted as a customer champion, committed to delivering outstanding experiences by addressing customer concerns and providing solutions.
● Demonstrated commercial awareness by adding value through upselling and cross-selling services, contributing to business growth.
● Managed inbound calls in a fast-paced queue environment, ensuring consistent and satisfactory outcomes for customers.
● Supported new campaigns and product launches with agility and flexibility, adapting to changing business needs.
● Built a trusted and fun work environment by fostering positive relationships with team members and customers.
Walmart, Houston - Fulfillment Representative
July 2020 - June 2021
● Championed customer satisfaction by providing top-tier service to shoppers, ensuring their needs were met promptly and efficiently.
● Handled a high volume of inbound calls, assisting customers with product inquiries, order placements, and issue resolutions.
● Demonstrated compliance by balancing customer needs with company policies and regulatory requirements.
● Collaborated with store management to identify and eliminate barriers to customer success, contributing to continuous improvement initiatives.
● Fostered positive relationships with customers, enhancing their shopping experience and building brand loyalty.
EDUCATION
CSSA, Nigeria
Skills
● Stellar communication and interpersonal skills
● High level of empathy and emotional intelligence
● Proficiency in web-based and e-commerce software applications
● Excellent problem-solving and conflict-resolution abilities
● Strong commercial awareness and value-add mindset
● Agile and adaptable in dynamic work environments
● Strong organizational and multitasking skills
References:
Available upon request
Contact this candidate