Patient Access Nursing Staff
Resume:
Mikena Fillhouer
Sun Prairie, WI 53590
************@*****.***
EXPERIENCE
Unity Point Health, Madison — Document Processor
APRIL 2024 - PRESENT
I received documents from the hospital and clinic. Upon receiving the document they are divided up into categories. After that they are brought to my desk where I divide them into the different document types. As I am separating them into the different documents I also make sure that the patient names, date of birth and date code are on the document. If they are not, I look them up in our system to get the information needed. After separating all of the documents, I proceed with scanning them into our program. Then I make sure that all documents scan in correctly. Finally the documents are indexed so they may go into the patient chart.
Unity Point Health- Meriter, Monona — Experience Specialist
June 2023 - April 2024
I greeted patients as they came into the clinic. I would ask for the name and date of birth in order to find them in our system. Upon finding them in our system I could confirm their address and phone number. I would check that their insurance is up to date. Then I would mark them arrived for their appointment and direct them on the way to the waiting room. In-between patient I would take phones calls. I would have to get the patient information and find them in our systems. I would assist them with scheduling appointments or leaving messages for them nursing staff.
Aspirus, Wausau( Remote) — Patient Access Scheduler
December 2021 - May 2023
I would answer patient phone calls when they called in. I would get the patient information to find them in our system. I would assist them with scheduling appointments or sending messages back to the nursing staff. I would also assist them if they called the wrong department.
Eye Clinic of Wisconsin, Wausau — Patient Scheduler Representative
February 2021 – December 2021
This position was split between two different rolls. The first role, I greeted patients as they came into the clinic. I would ask for the name and date of birth in order to find them in our system. Upon finding them in our system I could confirm their address and phone number. I would check that their insurance is up to date. Then I would mark them arrived for their appointment and direct them on the way to the waiting room. The second role, I would answer patient phone calls when they called in. I would get the patient information to find them in our system. I would assist them with scheduling appointments or sending messages back to the nursing staff.
Aspirus, Stevens Point — Patient Access Scheduler
June 2019 – December 2020
I would answer patient phone calls when they called in. I would get the patient information to find them in our system. I would assist them with scheduling appointments or sending messages back to the nursing staff. I would also assist them if they called the wrong department.
Marshfield Clinic, Marshfield — Patient Scheduler Rheumatology & Central Scheduling
November 2017 - May 2019
I would answer patient phone calls when they called in. I would get the patient information to find them in our system. I would assist them with scheduling appointments or sending messages back to the nursing staff. I would also assist them if they called the wrong department. I started off in Rheumatology but then they consolidated departments and I moved to central scheduling.
Marshfield Clinic, Marshfield Hospital — Phlebotomist
March 2016 – November 2017
I check to see what patient needed to have their labs drawn and the priority of which they needed to be drawn. I would then assign my to that patient that was the highest priority. Upon getting to the room I would knock and introduce myself. I would then explain to the patient what I was there to complete. After answering any questions they had, I would ask the patient to verify their name and date of birth. Then I would gather my supplies. I would ask the patient if they had any special needs ( such as they couldn’t have blood drawn on a specific arm or if they needed a line drawn). I would then proceed with procedure. After it was complete I give the patient instruction that they could remove the band aid or wrap in a half hour. Before leaving the room I would label the patient on the tubes and scan them into our system. I would then wish them a good day and ask if they needed anything before I left. After leaving the room I would take the tubes to out pneumatic tube system that would take the sample over to our lab.
EDUCATION
High School Diploma, Sun Prairie High school
September 2009 - June 2013
North Central Technical College, Wausau — Certification in Phlebotomy
August 2014 - December 2014
I completed classes and clinical’s to get my certification in phlebotomy.
References
I can provide references upon request.
SKILLS
Epic program
Customer Service
Typing
Medical Terminology
Phlebotomy
Phone skills
Microsoft
Scheduling
Onbase
Document processing
AWARD
I received an excellence award for customer service at my current job from a patient who commented on a survey.
LANGUAGES
English
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