Customer Service Care

CHIOMA OBASI

Customer Care IT Support

832-***-****, ********.*****@*****.***

OBJECTIVE

Dedicated and results-driven Customer Care Sales Support professional with 3 years of experience in providing exceptional customer service and driving sales. Skilled in handling customer inquiries, resolving issues, and supporting sales teams to achieve targets. Seeking to leverage my expertise in a dynamic environment to enhance customer satisfaction and contribute to company growth.

SKILLS

Excellent customer service and communication skills

Ability to work in a fast-paced remote environment, handling a high volume of customer inquiries.

Proficient in supporting sales teams by managing customer accounts.

Strong problem-solving and analytical skills, with ability to research and troubleshoot customer requests

Proficient in CRM systems and multiple computer systems

Ability to work collaboratively with internal teams, ensuring customer satisfaction and loyalty

Strong attention to detail, ensuring accuracy and completeness in all customer interactions

PROFESSIONAL EXPERIENCE

Dynamic IT Solutions June 2023 – Present

Customer care sales support specialist

Provided comprehensive support to the sales team by managing customer inquiries, processing orders, and tracking shipments, contributing to increased sales revenue.

Assisted customers in selecting products that met their needs, leading to an increase in upsell and cross-sell opportunities.

Resolved customer complaints and issues related to orders, billing, and product information, achieving a customer satisfaction rate.

Collaborated with the sales and marketing teams to develop promotional strategies that boosted customer engagement and sales.

Maintained and updated customer accounts in the CRM system, ensuring accurate records and facilitating seamless communication between sales and customers.

Isolution Space Consulting Sept 2022 – May 2023

Customer Service Representative

Responded to customer inquiries via phone, email, and chat, resolving issues promptly and effectively

Communicated with customers in a professional and empathetic manner, identifying and addressing concerns, and escalating issues when necessary

Collaborated with internal teams to find comprehensive solutions, ensuring customer satisfaction and loyalty

Continuously updated knowledge to assist customers effectively, ensuring accuracy and completeness in all interactions

Followed established protocols and guidelines, dedicating to providing outstanding customer service

World Health Services June 2021 – August 2022

Customer IT Support/ Data Entry Operator

Handled a high volume of customer inquiries via email, social, and live chat, navigating multiple computer systems

Accurately entered data from various sources into database systems, maintaining confidentiality and integrity

Identified and corrected errors in the data entry process, ensuring data quality and integrity

Resolved customer issues related to orders, returns, shipping, and product information, communicating effectively with internal teams

Maintained detailed and accurate records of customer interactions using CRM system, following company guidelines and procedures

Served as a customer care agent for an assigned customer base or product area, responding to customer inquiries received via telephone or online

Researched and troubleshot customer requests, analyzing needs and determining problem sources, resolving issues where possible, and referring complex issues to internal technical experts or management.

EDUCATION

B.A – University of Lagos

CERTIFICATION

CISA

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