Customer Service Residential Counselor

Simon Peter OKIROR

* ******** ****, ******, *************, United States, 01760

Tel: 508-***-**** Email: ******.******@*****.**.**

Highly motivated and results-driven professional with a strong background in Finance & Accounting, sales and customer service relations, manufacturing assembly and residential counselor roles. Key Skills

Crisis intervention, patience and empathy, analytical, interpersonal communication, needs assessment and support skills. Financial statements, Accounting, Cash flow management, budgeting, Accounts receivables, Accounts payables, Analysis Prospecting, Relationship building, negotiation, pricing, team building & communication. Certifications

CPR

. FIRST AID

BLOODBORNE PATHOGENS

Professional Experience

JRI-Glenhaven Academy May 2023 - January 2024

Residential Counselor

Provided guidance, support, and assistance to residents in a residential treatment facility. Monitored and documented residents' progress, behaviors, and treatment outcomes in accordance with facility protocols

Collaborated with interdisciplinary teams, including therapists, social workers, and medical professionals, to ensure. comprehensive and coordinated care for residents.

Developed and implemented individualized treatment plans for residents to address their specific needs and goals. Conducted group therapy sessions to promote personal growth, conflict resolution, and positive communication among residents.

Cytiva April 2022 - July 2022

Cleanroom manufacturing associate

Skilled in operating and maintaining cleanroom equipment, including sterilizers, laminar airflow hoods, and particle counters.

Proficient in following standard operating procedures (SOPs) to ensure adherence to quality and safety regulations in the cleanroom environment.

Experienced in assembling and testing complex products and components within specified tolerances in accordance with manufacturing specifications.

Proven ability to inspect and package finished goods, ensuring accuracy and completeness while maintaining strict cleanroom protocols.

Excellent attention to detail and record-keeping skills, demonstrated through accurate and timely documentation of manufacturing processes and product testing results. Lord & Taylor August 2015 - April 2021

sales manager

Led and coached a team of 10 sales representatives, driving them to exceed monthly sales targets by an average of 15%.

Developed and implemented effective sales strategies that resulted in a 20% increase in revenue within the first year. Identified and pursued new business opportunities, successfully expanding the customer base by 25% in a highly competitive market.

Negotiated and closed key sales deals, resulting in partnerships with major clients and increasing annual sales by 30%.

Assisted in merchandising and store layout that led to visual shopping environment and ease in access to products and services.

Utilized data analysis and market research to identify customer needs, resulting in the introduction of new product lines and a 15% increase in sales.

KLM Royal Dutch Airlines November 2005 - June 2010 Station Accountant

Prepare and analyze financial statements for the station, ensuring accuracy and compliance with company policies and accounting principles.

Manage accounts payable and receivable processes, ensuring timely and accurate payments and collections. Conduct monthly budget analysis, highlighting variances and providing recommendations for cost-saving measures.

Coordinate with internal departments and external vendors to resolve billing discrepancies and ensure accurate financial reporting.

Assist in the preparation of annual budgets and forecasts, providing valuable insights and analysis to stakeholders. Shell Uganda February 2003 - October 2005

Operations & Business Development Manager

Developed effective strategies to attract new clients, resulting in a 20% increase in customer base. Improved customer Acquisition and Retention by service and CRM Program. Collaborated with cross-functional teams to streamline internal processes, reducing operational costs by 15%. Acted as a key liaison between clients and internal departments, ensuring smooth communication and timely resolution of customer inquiries and issues.

Explored flexible scheduling to potentially extend service hours to accommodate customer traffic flows. Education

Makerere University at Kampala, Uganda

Bachelors (Finance) October 1997 - July 2001

Bachelor of Science in Finance

Bentley University, Waltham, Massachusetts

Master’s in finance Analytics (Incomplete) September 2020 – January 2021

Contact this candidate