Customer Service Data Entry
Resume:
Jordi Roesti
**** ****** **** #** ******, MT **602 406-***-**** ***********@*****.***
TECHNICAL SKILLS AND ABILITIES
MANAGEMENT
Qualified at hiring, training, scheduling and overseeing employee performance.
Composed and presented lectures to a variety of community groups and business professionals.
HUMANITIES
Capable at locating outreach services, determining client needs, and assisting clients in acquiring aid.
Ability to understand and work with ‘client confidentiality.’
ADMINISTRATIVE
Adept at office procedures including duplicating, filing reception, and telephone etiquette.
Skilled with the management of a large apartment complex, HUD, Section 8, and state laws.
Experienced in the opening, distributing and preparation of bulk mailing.
COMPUTER SKILLS
Proficiencies in Word Perfect, Windows, Microsoft Office, Excel and publishing suites. Skilled with Quicken, Lotus, FoxPro and Rent Roll.
Competent in large projects requiring extensive data entry.
ACCOUNTING
Created accounting program for small business.
Efficient in the computation and preparation of payroll and all accompanying tax forms. Adept in the tracking and payment of A/R and A/P.
CUSTOMER SERVICE
Thorough understanding of customer service and the importance of a good "first impression.”
Skilled in working with the diverse general public.
Excellent communication, people and leadership skills.
Created eye-catching promotional displays.
PERSONAL
Trained in CPR, First Aid and MANDT.
Mediation Training.
Volunteer for Domestic Violence Organizations and Parent Aide Program.
EDUCATION
THE UNIVERSITY OF MONTANA, Missoula, Montana
Bachelor of Arts Degree – SOCIOLOGY/CRIMINOLOGY, May 2002.
COLLEGE OF TECHNOLOGY OF THE UNIVERSITY OF MONTANA, Butte, Montana
Associates of Applied Science Degree – ACCOUNTING, June 1996.
Certificate – OFFICE ASSISTANT, June 1996.
WORK
Wendy's
1900 Prospect Ave, Helena MT
Crew
Accept payment
Red Rock Center for Independence
515 West 300 North Ste A St. George, UT 84770 435-***-****
Employed: 09/2006-02/2011 Job Title: Nursing Home Transition Coordinator
Business Type: Independent Living Supervisor: Gary Owens
Perform consumer assessments and training as appropriate.
Provide Independent Living Skills Training to people with disabilities within their home and community.
Maintain consumer records
Organize meetings relating to the needs of the consumer.
Promote disability awareness and the Independent Living Philosophy.
Work with State DSPD clients and the State program.
Ted Warthen Center for the Terminally Ill
1046 North Tuweap Drive St. George, UT 84770 435-***-****
Employed: 05/2006-09/2006 Job Title: Co-coordinator
Business Type: Patient Care Supervisor: Dr. Rosa Oaks
oInterview potential patients for program entry
oAssist patients and family with required needs.
oCompleted all necessary paperwork and kept files updated.
oMaintained case notes on each patient.
oRecruit and oversee volunteers.
oManage the center.
oWorked with complex client confidentiality.
Erin Kimball Memorial Foundation
321 North Mall Drive #M102 St. George, UT 84790 435-***-****
Employed: 12/2004-06/2005 Job Title: Family Advocate
Business Type: Domestic Violence Supervisor: Greg Lobel or Jan Deiber
Interview potential patients for program entry.
Meet with clients on weekly (or more) basis.
Available for crisis calls on 24/7 basis.
Assisted clients in determining what services they required and taught them how to acquire the resource.
Developed client action plans and assisted clients in completion of those goals.
Completed all necessary paperwork and kept client files updated.
Maintained case notes on each client.
Co-facilitated Group.
Taught parent skills to those in need.
Worked with complete client confidentiality.
Triumph Youth Services
50 South State Street LaVerkin, UT 84745 435-***-****
Employed: 06/2003-02/2003 Job Title: Office Manager
Business Type: Youth Placement Supervisor: Barry Moore or Bruce Humphries
Managed the office.
Assisted staff, case managers, youth and proctor parents with the appropriate paperwork.
Oversaw the behavior of the male youth while in the office approximately twenty to thirty hours per week.
Worked with complete client confidentiality.
Resources & Outreach Center (R.O.C.)
P.O. Box 206 Virginia City, MT 59722 406-***-****
Employed: 9/2002-2/2003 Job Title: Outreach Assistant
Business Type: Victims Assistance and Outreach Supervisor: Jeannie James
Managed the Outreach office, which offered assistance to victims of domestic violence and sexual assault.
Offered outreach services to all residents of Madison County.
Performed Peer counseling for assault victims.
Assisted client in determining what services they required and taught them how to acquire those resources.
Oversaw and assigned the duties to an assistant and trained and supervised the duties of advocates.
Organized and gave presentations to an array of community groups.
Worked with complete client confidentiality.
REFERENCES
William F. Anzik State of Montana 406-***-****
Melissa Jade Waters State of Texas 210-***-****
Jenni Sullivan Northrup Gruman 406-***-****
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