Customer Service Business Development
Resume:
SEKHAR RAMCHANDRAN
PROFILE
Management professional, with over 27 years’ experience in sales, customer service, office administration and general management in various industries including Banking and Real Estate.
SKILLS SUMMARY
Business development
Sales and service
Customer account management
Accounting
Marketing and fund raising
Microsoft Office – Word, Excel and PowerPoint
QuickBooks
EMPLOYMENT HISTORY
KSHT, Frisco, TX 2015-Present
Administrative Manager
Key responsibilities
Manage and maintain priests’ roster and additional support during festival days.
Responsible for temple administration overseeing the smooth running of temple affairs.
Supervise inventory management and oversee accounting.
Manage large events for the temple, often involving 10,000 plus people. This includes ensuring law and order and queue management.
Promote temple events and collect advertisements for the temple souvenir releases for all the affiliated temples across the country.
Lead fundraising for the infrastructure development of the temple.
Responsible for upkeep of the office and coordination with external agencies including security, supplies, Law and Order, and temple contractors.
Ensuring regulatory compliance by filing paperwork accurately and timely.
Reconcile expense accounts.
2014-2015
Administrative Manager
Key responsibilities
Responsible for upkeep of the office and coordination with external agencies including overseas offices in India for various activities.
Coordinate with vendors and act as sole liaison with manufacturing facility.
Ensuring regulatory compliance by filing paperwork accurately and timely.
Account reconciliation of expenses with bank statements and receipts.
Collection of outstanding invoices from customers.
Assist senior management in day-to-day coordination of official activities.
HTCS, Bridgewater, NJ 2008-2013
Office Administrative Manager
Key responsibilities
Managed day-to-day activities and administration of the institution including inquiries and issue handling.
Developed marketing campaigns for publicity.
Spearheaded and managed fund-raising activities for infrastructure improvement.
Managed special events for the institution which included marketing, publicity, patron communication, and accounting
Managed the administrative desk and Collection of Payments for the services offered to clients.
Managed rental services of the building infrastructure and the related accounts.
Prepared balance sheet of Daily, Weekly, Monthly accounts of the front-office counter.
Maintained detailed records of staff appointments and fielding deployment of the office staff.
Resolved problems and issues at the administrator level and escalated high level issues and followed through till resolution.
Managed client database and arranged client communications regularly.
Nor Crown Bank, Whippany, NJ 2002-2007
Assistant Branch Manager
Key responsibilities
Managed sales teams and achieved monthly sales targets for the branch.
Increased deposit base by cross-selling products. Increased revenue to $5M from $2M.
Managed sales reporting for the team and managed team performance on sales.
Managed customer care including dispute resolution, guiding customers on bank procedures for account maintenance.
Coordinated workflow within the departments as well as the branch offices.
Designed general ledger policies and procedures and ensured that these are strictly enforced.
Worked with auditors to achieve compliancy, publish daily reports to ensure proper auditing controls.
Motivate the sales team to increase deposit base.
Cendant Corp Car Rental Subsidiary, Parsipanny, NJ 2001-2002
Customer Service Professional
Key responsibilities
Maintained and controlled the vehicle inventory.
Analysed the data and recommend optimum pricing.
Resolved customer issues.
Cendant Corp, Parsippany, NJ, 1996-2001
Customer Service Professional
Key responsibilities
Produced monthly performance reports for real-estate agents.
Managed real-estate transaction database.
Maintained the broker royalty payment database.
Resolved transaction-reporting discrepancies.
Mid Atlantic Bank, Edison, NJ 1992-1996
Accounting Assistant
Key responsibilities
Maintained General Ledger and prepared performance reports for auditing and participated in internal departmental reviews.
Managed Fraud detection and fraud prevention systems.
Quantum Chemicals, Whippany, NJ 1989-1992
Accounting Clerk
Key responsibilities
Prepared reconciliation’s reports and maintained general ledger.
Participated in annual budget proposal meetings and presented needed inputs from account department.
CNA Insurance, Parsippany, NJ 1987-1989
Records Clerk
Key responsibilities
Assisted in insurance agents in preparing claims & policies.
Compiled and maintained daily activity reports.
EDUCATION
1993 Certificate in Principles of Banking, American Institute of Banking, USA.
1990 Graduation from Morris County College, NJ, USA.
1984 Bachelor of Commerce, JW College, Jamshedpur, India.
AWARDS
Extraordinary customer relations award at Mid Atlantic Bank.
Special service achievement award for detecting embezzlement at Mid Atlantic Bank.
Contact this candidate