Quality Assurance Workforce Development
Resume:
TERRY ELLIS, Ph.D., MBA
*********@*****.***
PROFESSIONAL SUMMARY
Experienced change agent, bridge builder, strategic partner developer, project director, transformation leader, workforce development leader, and MBA professional offering fresh perspectives, creative solutions and out-of-the box ideas. Over 20 years of increasing responsible experience specializing in a rich mix of management including nonprofit and for-profit management, marketing, contract oversight, strategic planning, project management, grant administration, case management, WIOA workforce development (adult, seniors, and youth), understanding ADA compliance, training, database (Salesforce, Hubspot, Airtable) experience, and career planning with the ability to assist any company in achieving and/or exceeding its organizational goals.
CORE SKILLS/COMPENTENCIES
•Management
•Contract Administration and Oversight
•Quality Assurance/Compliance
•P & L/Budgeting
•Strategic Planning
•Capacity Building
•Workforce Development
•Customer Service
•CRM Databases
PROFESSIONAL WORK EXPERIENCE
03/24 – 09/24
Program Director
KRA Corporation
Direct oversight of five contracts consisting of TANF/Adult, TANF Youth, Supplemental Nutritional Assistance Program (SNAP), Jobs Access Reverse Commute (JARC), and Employ Prince Georges totaling over $3 million dollars in revenue
Management of 18 employees consisting of Operations Manager, Career Agents, Retention Coordinator, Business Services Representatives, Youth Career Coaches, Snap Coordinator, Workshop Facilitator, and Senior Quality Assurance Coordinator
Presented benchmark outcomes to senior leadership at monthly operations meetings
Facilitated weekly performance outcomes meetings to senior quality assurance leaders
Supervised weekly invoicing and supporting documentation to funder
07/2022 – 02/2024
Manager, Business Solutions & Employer Partnerships
Per Scholas
•Grew the Per Scholas brand in the National Capital Region (NCR) marketplace
•Build trust and collaborative relationships among all stakeholders within the local business and technology communities
•Provided Business Solutions consulting to area employers and graduate students
•Taught professional development training courses to learners
10/2020 – 03/2022
Director of Services, Advocacy and Policy
National Federation of the Blind
•Direct oversight of 2 departments within the organization
•Prepared and monitored strategic plans
•Negotiated and managed service contracts for 50 states to include Hawaii, Puerto Rico, and DC
•Managed the retail store and processes to include purchase orders, invoices, and inventory control
•Prepared weekly/monthly reports
•Hired and trained new employees
•Engaged with NFB-NEWSLINE subscribers, sponsors, and content providers as needed
05/2018 to 10/2019
Program Director
Grant Associates, Inc.
•Directed Young Adult Opportunity Center as the prime contractor for Montgomery County Government
•Managed case manager team responsible for intake/admissions, enrollment, and case management for at-risk youth (16 – 24) who face barriers to employment, training, and industry certified credentials
•Managed $1.5 million dollar department budget to include P&L
•Tracked and pulled data from State System in order to determine weekly, monthly, and annual goals based on the funder’s requirement to satisfy contract
•Met weekly with CEO, VP of contract and Senior Manager to discuss efforts to outcomes
•Participated and attended consortium, funder, employer, and partner meetings
02/2018 to 05/2018
Employment Program Manager
Catholic Charities
•Managed the Client Services and Employment Department for at-risk and hardest to serve populations.
09/2015 to 0 8/2017 Account Manager
Center for Urban Families
•Developed new employer partnership opportunities for members and alumni
•Managed and grew Customer Relationship Management (CRM) database for employer leads
•Devised and implemented recruitment strategies to grow and retain existing employer partners
•Implemented workforce strategies to prepare members for viable job opportunities
•Taught Back to Business (B2B) Basics Curriculum to persons seeking career advancement
•Conducted quarterly trainings/workshops, interview/hire sessions and in-house job fairs for members
•Partnered with State’s Attorney’s office for at-risk youth in the AIM to Be More Program
01/2013 to 07/2014
Director, Partner Relations
Maryland Food Bank
•Managed the timely evaluation of prospective and existing partner agencies of the Maryland Food Bank Results: Grew MFB partners grew from 110 to 230 during my tenure
•Oversaw monitoring of all agencies and ensure completion in a timely and effective manner ensuring compliance with MFB and Feeding America. Results: 95% of current partners were deemed compliant
•Managed State and County Food grants for existing partners and provided audit info to city/county government representatives
•Gathered organizational data to VP of Programs, senior team and external resources as requested. Results: Statistical data regularly reported to CEO, Feeding America, senior team members and grant funders
RELATED EXPERIENCE
Mayor’s Office of Employment Development
General Manager, Employ Baltimore Division
Anne Arundel Community College
Adjunct Faculty/Job Developer
Anne Arundel Workforce Development Corporation
Manager, Youth Services
EDUCATION
University of Family Bible Institute College and Seminary
Ph.D., Philosophy
Master’s Degree (MBA) in Business Administration (Management)
Morgan State University
Bachelor of Science
Mental Health
Morgan State University
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