Customer Service Office Manager

MARIAELLENA

BARRIENTEZ

Lubbock, TX *****

***************@*****.*** / 806-***-****

SUMMARY

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. SKILLS

Payroll Administration

Customer Service

Sales Support

Calendar Management

Appointment Scheduling

Office Administration

Supply Restocking

EXPERIENCE

Secretary / Heavenly Paws Grooming - Lubbock, TX 09/2023 - 05/2024 Provided administrative support to the office manager and other staff members. Organized and maintained executive record keeping, including scheduling appointments, record keeping of pet health conditions, shot records, and owner information. Prepared documents such as memos, letters, reports, appointment cards, using paw system using Microsoft Office applications.

Greeted visitors and there pets in a professional manner and directed them to appropriate groomers and runs. Answered incoming phone calls, responded to inquiries and scheduling appointments and phone payments. Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

Assisted with special projects or tasks related to departmental functions upon request. Developed an efficient document tracking system which allowed quick access to all necessary paperwork. Performed data entry into computer systems; ensured accuracy of all entered information. Responded to customer inquiries via email or telephone in a polite and professional manner. Updated contact lists on a regular basis; created new contacts as needed. Reviewed billing statements for accuracy prior to submitting them for payment processing. Maintained organized filing system of paper and electronic documents. Assisted with accounts receivable and accounts payable functions. Brick Layer / Tienda masonary - Lubbock, TX 06/2021 - 05/2022 Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift. Maintained accurate records of inventory levels and product locations in the warehouse. Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning. Mixed mortar by hand, wheelbarrow or mechanical mixer. MB

Laid bricks in various patterns according to specifications. Repaired and restored brickwork on buildings, walls and chimneys. Applied waterproofing materials to exterior surfaces of structures. Grouted joints between units with mortar or grout mixture. Built fireplaces, furnaces and kilns from bricks, blocks and stones. Cleaned masonry surfaces before applying new coatings or treatments. Applied sealants around windows and doors for weatherproofing purposes. Repaired damaged bricks by chipping out old mortar and replacing them. Removed debris from work area at the end of each day's activities. Used mechanical cement-mixing equipment or hand tools to prepare cement for use. Used trowel edges and hammers to break or cut brick and tiles to size. Caregiver / Private Care - Levelland, TX 05/2020 - 01/2021 Assisted elderly clients with activities of daily living such as bathing, dressing and grooming. Provided companionship for elderly clients by engaging in conversation and participating in recreational activities. Transported clients to doctor appointments and other errands using wheelchair accessible vehicles. Prepared meals according to dietary requirements and assisted with feeding when necessary. Administered prescribed medications on a timely basis following care plan instructions. Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Performed light housekeeping tasks related to the client's care such as laundry and changing linens. Maintenance Supervisor / First Presbyterian church - Levelland, TX 04/2019 - 04/2020 Scheduled and coordinated preventative maintenance activities to ensure equipment reliability. Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.

Developed and implemented a comprehensive preventive maintenance program for all production machinery. Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs. Maintained records of repairs and parts inventory usage to optimize future planning efforts. Monitored inventory and ordered needed supplies to meet demand for repairs. Inspected facilities to determine problems and schedule necessary maintenance. Filled out work orders, repair logs and maintenance plans to document work completed. Contractor Project Manager / Nenas Int. & Ext Remodeling - Levelland, TX 05/2016 - 02/2019 Developed and implemented project plans, budgets, and timelines for construction projects. Monitored contractor performance to ensure compliance with contract requirements. Conducted weekly meetings with contractors to review progress of projects and identify any potential issues. Provided technical advice on construction methods and material selection to contractors. Coordinated the mobilization of resources such as personnel, equipment, and materials needed for projects. Ensured that all safety regulations were followed by contractors during construction activities. Evaluated contractor performance post-project completion in order to assess overall quality of work performed. Identified project needs by reviewing project objectives and schedules. Measured and cut drywall sheets to fit into wall frames. Installed drywall panels on walls and ceilings using screws, nails, or adhesives. Filled joints with joint compound and taped the seams between drywall sheets. Applied plaster to interior walls for a decorative finish. Assisted with mixing and preparing paints for use on projects. Cleaned surfaces to be painted using abrasives, solvents, brushes, scrapers and other tools. Installed underlayment, shingles, metal roofing systems, and other materials to construct roofs. Weighbridge Operator / Circle T Arena - Hereford, TX 03/2011 - 05/2012 Checked and recorded vehicle information on weighbridge computer system. Ensured accurate weight readings of incoming and outgoing vehicles. Maintained records of all transactions, including weights, product types, customer details and other relevant data. Reported any discrepancies in the weight readings to supervisor for further investigation. Provided assistance to customers with loading and unloading their goods onto the weighbridge platform. Performed necessary calculations to determine net weights of loaded vehicles. Assisted with taking samples from trucks for quality control purposes. Inspected tickets for validity and ensured compliance with fare regulations. Janitorial Lead / Associated cotton growers - Crosbyton, TX 08/2009 - 02/2010 Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner. Developed training materials for new janitorial staff and conducted orientation sessions on proper cleaning techniques.

Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards. Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms. Managed team supplies to maintain budgets and meet work demands. Laborer / Sunburst Farms - Lubbock, TX 04/2008 - 02/2009 Performed physical labor such as cutting brush, removing debris, and digging trenches. Manually picking squash, making sure product washed accordingly Packaged in individual boxes

Weighed individually and stored for process

Truck Driver / Zeller and sons - Hereford, TX 06/2007 - 02/2008 Transported goods to and from specified destinations in accordance with delivery schedules. Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents. Inspected truck before and after trips, ensuring all safety regulations were followed. Loaded and unloaded cargo using proper equipment.

Hauled silage from fields to diaries accordingly

Loaded and unloaded silage trucks

Apartment Manager / Buena vista apartments - Hereford, TX 10/2001 - 01/2003 Developed and enforced policy to ensure tenant satisfaction. Conducted on-site inspections of apartments for maintenance and safety issues. Monitored building security systems, including alarms and cameras. Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants. Negotiated contracts with vendors for the repair and maintenance of apartments. Coordinated apartment turnover process between tenants and cleaning staff. Organized move-in and move-out procedures for new or departing tenants. Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention. Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed. Scheduled routine inspections of common areas such as laundry rooms, hallways, lobbies. Enforced rules regarding noise levels, parking regulations, pet policies. Reviewed rental applications from prospective tenants ensuring compliance with company standards. Collected rent payments from residents in accordance with lease agreements. EDUCATION AND TRAINING

Diploma in Physical Therapy : Medical 01/2023

Alison - Online

Diploma in Accounting : Accounting 12/2022

Alison - Online

Diploma in Operations Management : Operations Management 08/2022 Alison - Online

Diploma in Human Resource Management : Human Resources Management 02/2022 Alison - Online

High School Diploma 05/2001

Ralls High School - Ralls, TX

CERTIFICATES

Suicide prevention-2022- -alison

Advanced parenting skills -2022-alison

Master double entry acc system- 2022-alison

Intro to masonary structure - 2022-alison

Soft skills top 10- 2023-alison

Fundamentals of domestic violence - 2022-alison

Mental health studies - 2023-alison

Substance abuse certification -2022-alison

Heavy equipment -2014

Food safety -2023-mycnajobs

Human trafficking -2023-mycnajobs

Chronic pain- 2023-mycnajobs

Advanced directive - 2023-mycnajobs

Corona virus- 2023-mycnajobs

Oshawa infection control - 2023-mycnajobs

Caregiver - 2023-mycnajobs

First aid -2023-mycnajobs

Dementia training -2023-mycnajobs

HIPPAA & Confidentiality -2023-mycnajobs

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