Supply Chain Customer Service

Windsor Tower * Tudor City Place *****

+1-929-***-**** (Mobile)

************@*****.***

www.linkedin.com/in/rommel-g-

lapuz (LinkedIn)

Top Skills

Restaurants

Purchasing

Budgets

Languages

Filipino (Native or Bilingual)

English (Full Professional)

Arabic (Limited Working)

Honors-Awards

Employee of the Month

Level 2 Award in Food Safety for

Retail

Rommel G. Lapuz

Supply Chain Professional and Business Owner

Taguig, National Capital Region, Philippines

Summary

Highly driven and focused value contributor, team player & enabler, I look forward to designations that are pivotal and relevant in the achievement of organizational goals while also ensuring continued career progression and enhancement of my competencies. Experience

Korby Merch

Business Owner

July 2020 - Present (3 years 10 months)

Taguig, National Capital Region, Philippines

Single-handedly engaged in this initial personal business enterprise via online platform and run the entire operation, that include, but not limited to, the following:

1. Customer Service (pre- and post-sales)

2. Supply Chain (sourcing, negotiation and purchasing) 3. Budget & Profit

4. Financial Accounting

5. Business Planning and Development

6. Inventory/Stock Control & Management

7. Demand Forecasting

Zaha International

Purchasing Manager

September 2021 - August 2023 (2 years)

Riyadh, Saudi Arabia

Procurement and Supply Chain

• Manage the entire process in the planning of procurement and supply chain activities, inventory control, logistics and distribution, ensuring effectively- functioning processes to avoid costly delays and lost opportunities.

• Manage and monitor all transactional procurement including tendering processes, evaluation, contracting, contract management, legal considerations Page 1 of 6

and payment conditions, contractors, performance evaluation and risk assessment.

• Develop and manage the rosters of suppliers, elaborate supplier selection and evaluation, quality and performance measurement mechanisms.

• Prepare monthly, quarterly and annual procurement plans and progress reports as required.

Contracts Administration and Management

• Provide oversight over various contract management processes and ensure transparency.

• Monitor and analyze contract performance against agreed benchmarks through agreed reporting mechanisms.

• Conduct activities required by the contract including logistical support, accreditation, licensing, verification of goods, monitoring of activities and performance of subcontractors.

• Develop appropriate contract management tools, guidelines and manuals for standardization and knowledge sharing purposes.

Logistics and Asset Management

• Take full responsibility for assets and inventory management of all expendable-perishable and nonexpendable-perishable items.

• Facilitate customs clearance of imported supplies, materials, equipment and/ or vehicles.

• Support development of new commissary facility in Riyadh and expansion of existing facility in KSA and company's market.

General

• Plan and manage effective operations of the purchasing (local & international), warehousing and internal (regional) delivery services.

• Manage ongoing supplier relations & introduce new suppliers - maintaining optimum quality/cost relationship and appropriate delivery schedules. Cipriani

Supply Chain Manager (Food & Non-Food / Local & International) September 2018 - December 2019 (1 year 4 months)

Al-Riyadh Governorate, Saudi Arabia

1. Approved with the General Manager and Executive Chef all daily procurement for the restaurant;

2. Communicated with all vendors pertaining emails sent for dairy, fruits and vegetables, meat and seafood orders;

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3. Led team in resolving issues with suppliers concerning orders (out-of-stock, incomplete or late deliveries, among others);

4. Coordinated with the Executive Chef to finalize daily food orders and reviewed accuracy of all purchasing requisitions prepared in the system prior approval and emailing to vendors;

5. Delegated all Supply Chain staff to coordinate with suppliers regarding on- time order delivery as noted in every PO;

6. Monitored all incoming delivery while being checked by Supply Chain Receivers to avoid inaccurate items or quantities against vendor invoices; 7. Engaged entire Supply Chain team to fully comply with stocking policies and procedures in the basement storerooms, chillers, freezers and the restaurant dry store;

8. Involved entire Supply Chain staff to ensure restaurant staff adhered to stocking standards in the restaurant dry store at all times; 9. Complied with all government stipulated regulations and paperworks regarding food expiry, hygiene, temperature monitoring, etc. in the dry store; 10. Managed the Supply Chain team, signed with the Gen. Mgr. and submitted to the Finance Department, dry store, chiller and freezer monthly inventory; 11. Consolidated monthly inventory from eight other sections of the restaurant prior submission to the Finance Department;

12. Raised bi-weekly Cash Purchase Requisitions for emergency expenses of Food, Bev & Services and Maintenance Department;

13. Generated pertinent Supply Chain reports as may be required; 14. Met with prospective vendors and established new business with suppliers that carry the approved product line while ensuring their best performance; 15. Implemented cost savings measures through continued search for better product alternatives with best pricing available in the market. Arabian Food Supplies

Overall In-Charge, KSA Procurement for Hospitality and Retail Divisions November 2001 - January 2018 (16 years 3 months)

Jeddah, Saudi Arabia

1. Initiated planning and order execution for Operations (Hospitality & RSD) based on agreed timetable;

2. Coordinated with all concepts (Chili's, Fuddruckers, On the Border and Retail stores) for regular orders placed and submitted to our import consolidator in the U.S. for quotation;

3. Reviewed orders from Operations and reverts for clarification (if necessary) prior forwarding the same to US counterpart for drafting of the initial proforma invoice;

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4. Directly communicated with the supplier/consolidator and our Operations in finalizing and approving each batch of shipment;

5. Approved and signed together with the Supply Chain Acting General Manager every designated importation before action is taken by the consolidator;

6. Monitored entire ordering process to ensure compliance by Operations, SCM and supplier/consolidator on agreed terms in the Ordering Windows or schedule;

7. Prepared and distributed to all concerned regular order status and reconciliation reports to keep Operations updated on their shipments; 8. Engaged the designated company clearing agent for all AFS designated importation by providing necessary assistance including documentation required to clear all shipments;

9. Regularly requested the clearing agent for container updates like confirmation on shipment arrival, its status at the port, delivery schedule, etc.; 10. Aside from importation, held concurrent functions on preparation of highly- relevant Divisional outputs like Yearly Budget, Other Income Report, monthly payroll and staff pay-rise evaluation or recommendation while co-administering the Supply Chain Department where delegated and

11. Took on additional responsibilities as assigned and deemed appropriate including cross-training with Warehouse Manager and team. Universal Robina Corporation

Customer Care Network Manager, DIGITEL Co.

April 1999 - October 2001 (2 years 7 months)

110 E. Rodriguez, Jr. Avenue, Libis, Quezon City, Manila, The Philippines 1. Reported directly to the Company Vice-President for Customer Care and acted as the VP’s official representative for all network support engagements; 2. Had overseen the conduct and analysis of land phone subscriber data; 3. Managed the country-wide conduct and interpretation of the company’s annual Customer Satisfaction survey;

4. Was In-Charge for the development and dissemination of all subscriber communications such as templates for mass rebates, service outages, and complaint or query replies;

5. Conceptualization and continuing update of the Customer Service Representative Call Guide and Customer Center Support Information Handbook;

6. Standardization and distribution of all Branch/Customer Center collateral materials for consistency of image, look and message to clients; Page 4 of 6

7. Development of customer programs in support of the company’s overall acquisition and retention strategies;

8. Prepared and recommended yearly Section budget and development plans; 9. Worked closely with the Customer Center Support Section Manager, Call Center Manager and Customer Center Managers nationwide for all their subscriber communications and collateral material requirements; 10. Coordinated closely with the Product Management, Strategics and Marketing Communications sections Managers for the production of informative materials needed at the Call Center and Customer Centers; and 11. Tasked to contribute customer service-oriented articles in the company’s official newsletter.

Senate of the Philippines

Consultant / Executive Assistant to Deputy Chief of Staff, Office Senator Gloria Macapagal-Arroyo

July 1998 - March 1999 (9 months)

New Senate House, Roxas Blvd., Pasay City, Manila, The Philippines 1. Chief Adviser to the DCOS in managing the operations of the Senator’s office;

2. Monitoring and evaluation of public service accorded by the Senator’s office; 3. Formulation of recommendations to increase effectiveness and efficiency of the Senator’s office in providing public service to its constituents; 4. Supervision of various administrative functions in the Senator’s office; and 5. Took on other assignments as designated by the Senator or her Deputy Chief of Staff.

Office of the President of the Republic of the Philippines Chief of Staff / Executive Assistant to Chairman Amina Rasul-Bernardo and Comm. Bernardo J. B. Mitra

April 1997 - June 1998 (1 year 3 months)

Manila, National Capital Region, Philippines

1. Deputy of the National Youth Commission (NYC) Chairperson and Commissioner-at-Large in the exercise of their official functions; 2. General administration of the Commissioners' office; 3. Oversight authority on all the technical and support staffs in the discharge of their duties;

4. Monitored and evaluated the overall service efficiency of the Commissioners' office;

5. Liaised with both governmental and private organizations as the need arises;

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6. Perusal and appropriate action on all documents or concerns coursed through the undersigned or the Commissioners;

7. Performed signing/approval functions as delegated by the Commissioners or higher authority; and

8. Had concurrent appointment as Alternate Project Head, National Steering Committee for the Medium-Term Youth Development Plan of then Philippine President Fidel V. Ramos.

Senate of the Philippines

Legislative Staff Officer (LSO), Office of Senator Santanina T. Rasul January 1993 - March 1997 (4 years 3 months)

Philippine International Convention Center, Roxas Blvd., Manila, The Philippines

1. Representative of the Senator at public hearings of the House of Senate on bills scheduled for deliberation;

2. Provided pertinent data and information to the Senator during her attendance of public hearings or other assemblies at both the House of Representatives and Senate;

3. Drafting of replies or resolutions on behalf of the Senator and her office to request varying from funding to bill introduction in Congress; 4. Engaged in extensive research and data gathering in preparation of bills to be sponsored by the Senator; and

5. Have been assigned other undertakings as the Senator found appropriate. Education

University of the Philippines

Bachelor of Arts (B.A.), Political Science · (1986 - 1991) Page 6 of 6

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