Customer Service Food, Receptionist

BRENDA FRAGA

Nmapa, ID *****

208-***-**** - ********@*******.***

WORK HISTORY

**/**** ** ******* ************/Secretary

Gem Prep Meridian Charter School - Meridian, Idaho

Attendance management

Answer phones & direct calls as needed

Administer medications

Registrar & Record duties

Create & maintain Student files

Greet & Direct parents & visitors

Maintain Security per school protocol

01/2023 to 03/2024 Substitute Teacher – part time

West Ada School District - Boise, Idaho

Followed lesson plans left by Instructor

Reported classroom interaction to Instructor

Encouraged positive behavior for students

Mentored students

Report Attendance

09/2022 to 01/2023 Food Service Associate

North Shore Lodge – Warm Lake, Idaho

Managed customer relations and customer service through daily communication and interaction.

Maximized customer interactions by promptly identifying needs and wants.

Increased customer satisfaction significantly within department.

Maintained compliance with company policies and procedures for food safety, sanitation and quality

Worked varied hours, days, nights and weekends as business needs dictate. 11/2005 to 02/2022 Administration Manager

Kearney Snow Services

Gathered financial information, prepared documents and closed books.

Managed office operations while scheduling appointments for clients.

Maintained computer and physical filing systems.

Coordinated special projects and managed schedules. 01/2019 to 01/2020 Child Behavior Specialist

Northwinds Home Care

Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.

Delivered crisis intervention and assisted families in understanding complexities of mental illness.

Demonstrated respect, friendliness and willingness to help wherever needed.

Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.

Provided individualized care and treatment consistent with age and developmental needs of each patient.

Administrated and documented client medications. 10/2016 to 07/2019 Associate

SuperOne Liquor

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Trained staff on operating procedures and company services. 08/1997 to 08/2009 Caregiver, Special Needs

Self-employed

Educated and supervised patients and family members regarding prevention strategies, self-care techniques and nursing care needs.

Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Administered medications and oversaw activities of daily living such as bathing, hygiene and ambulation.

Arranged transportation and accompanied patients to doctors' offices and errands. 12/2006 to 06/2009 Office Manager

Champion School Of Driving

Educated students on state driving laws and protocols by applying variety of instructional techniques within hands-on curriculum.

Managed office operations while scheduling appointments for department managers.

Reconciled company accounts for credit cards, employee expenses and commissions.

Completed biweekly payroll for company personnel.

Performed administrative duties such as faxing and filing documents, answering telephones and responding to emails.

08/1993 to 06/1995 Cafe Owner

Self-employed

Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

Trained and motivated employees to perform daily business functions.

Researched and corrected customer concerns to promote company loyalty.

Resolved customer complaints while prioritizing customer satisfaction and loyalty. EDUCATION

Health Information Management

The College of St. Scholastica - Duluth, MN

Accounting And Business Management

Mankato State University - Mankato, MN

CERTIFICATIONS

Certificate of Ordination, Clergy of the Church of Humanism - September 2014

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