Leasing Consultant Call Center
Resume:
Pensacola Fl, *****
********.*@*****.***
Markeyst Ross
SKILLS
Onesite Expense Wire Halogen Word Excel PowerPoint Affordable Properties Conventional
EXPERIENCE
Cushman & Wakefield, Pensacola Fl — Leasing Consultant March 2021 - April 2022
● Provide professional greeting to prospects and residents.
● Expound leasing policies and processes to prospective renters.
● Maintaining and organizing all paperwork such as; recertifications, credit, and employment checks, along with move-in packages.
● Handles client service requests and corresponds with maintenance personnel to take care of all requests before new tenants move in.
● Explaining qualifications to prospects while going over requirements to determine if the prospect qualifies for residency.
● Conducts background checks on applicants.
● Offers suggestions to marketing departments on ways to effectively promote and advertise properties.
● Maintains current information on all aspects of a property including size, special features, expiration of current leasing agreements and pricing.
Richman Property Services, Pensacola Fl — Leasing Consultant October 2019 - March 2020
● Recording and updating details of prospective and existing landlords and tenants into database swiftly.
● Examining properties and informing maintenance staff of issues.
● Advertising available properties and conducting property tours as part of marketing activities.
● Screening prospective tenants to ensure they meet eligibility requirements.
● Completing lease applications and assisting with verification of application information.
● Informing prospective tenants of results.
Alorica, Pensacola FL — Call Center Representative February 2017 – October 2019
● Determines requirements by working with customers.
● Answers inquiries by clarifying desired information; researching, locating, and providing information.
● Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
● Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
● Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
● Maintains call center database by entering information.
● Kept equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities.
Ann’s Cleaning Service Environmental Services – Pensacola, FL. January 2016- January 2017
● Maintained and cleaned bedrooms, rugs, carpets, upholstered furniture, and/or draperies, used vacuum cleaners, mopped floors, and cleaned windows.
● Emptied wastebaskets, empty and clean ashtrays, and transported other trash and waste to disposal areas. Swept high –traffic areas in residential and commercial buildings, scrubbed, waxed, and/or polished floors, used powered scrubbing and waxing machines.
● Reduced air pollution, and dust mites by maintaining all wood grained and hard surface areas, furniture and appliances were polished.
Ventron Property Management, Pensacola Fl - Leasing Agent Stockbridge, Ga. September 2014 – December 2016
● Greet prospective tenants when they arrive and introduce them to the types of units available as well as the property’s amenities.
● Execute leases with new and returning tenants to ensure all parties understand the terms and conditions of the contract.
● Respond to tenant questions and complaints in a timely manner Contact tenants to collect overdue rent or to discuss other issues that require immediate attention.
● Schedule, plan and execute resident functions on the property.
● Establish rapport with tenants so they always feel valued and appreciated.
● Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
EDUCATION
Pensacola State College, Pensacola Fl
Diploma Awarded October 2017
References upon request
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