Customer Service Data Entry

Terika M. Clay

**** ****** ****** ***** ***** Mountain, Georgia

Cell:678-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Dedicated and focused individual who excels at prioritizing and completing multiple tasks simultaneously. Committed to delivering high quality results with little supervision. Provides exceptional customer service. Energetic, organized, and professional. SKILLS

• Professional phone etiquette

• Excellent communication skills

• Database management

• Articulate and well-spoken

• Customer service-oriented

• Excellent planner and coordinator

• Works well under pressure

• Great with multi-tasking

• Human resource laws knowledge

• Appointment setting

• Accounting familiarity

• Payroll

• Loss prevention

• Inventory control and management

• Leadership

• Recruitment and hiring

• Microsoft Office proficiency

• Spreadsheet management

• Employee training and development

• Filing and data archiving

• HIPAA compliance

• The ability to encourage and motivate staff

• In-depth knowledge of cleaning methods

• Exceptional interpersonal skills

• Safety conscious

• Expertise in cleaning

CAREER BACKGROUND

Administrative Assistant, 07/2013 to 03/2018

Jones Cleaning Services—1777 Montréal Circle Tucker, Georgia 30083

Answer and manage incoming and outgoing calls while recording accurate messages.

Greet clients and guests and decide whether they should be given right of entry to meet specific individuals.

Ensure that customers or visitors are entertained properly until they meet the appropriate person.

Handle telephone calls and relay messages to appropriate department or individual.

Supervised employees onsite and remotely.

Oversee office’s filing and record management needs.

Attend meetings, take and record minutes of meetings and distribute the same as instructed.

Arrange for payments of contractors and vendors by liaising with accounting departments.

Prepare and distribute correspondence such as memos and letters.

Schedule meetings and prepare appropriate agendas for meetings and conferences.

Ensure that packages for board meetings are prepared and distributed in time.

Maintain inventory of office supplies and ensure that supplies are ordered on time.

Ensure that office equipment is in running smoothly and arrange for equipment repairs and maintenance.

Schedule and assign administrative projects and ensure that results are expedited.

Prepare administrative reports for senior managers.

Ensure the confidentiality of both verbal and written information.

Handle administrative issues and conflicts as per company’s policies.

Assist data entry staff in performing data entry tasks by providing informational support to them.

Prepare memos, invoices, reports, and financial statements through word processing, spreadsheet, database, and presentation software such as PowerPoint.

Ensure quick response to routine inquiries.

Open, arrange, and distribute incoming mail, faxes and email.

Order and distribute office supplies while adhering to a fixed office budget.

Manage office supplies, vendors, organization and upkeep.

Direct guests and routed deliveries and courier services.

Screen applicant resumes and coordinated both phone and in-person interviews.

Maintain a clean reception area, including lounge and associated areas.

Draft biweekly time sheets for employees.

Complete data entry, tracked resumes and maintained the applicant tracking system.

Obtain signatures for financial documents and internal and external invoices. Assistant Manager, 10/2011 to 06/2013

Family Dollar Stores—4787 Covington Highway Decatur, Georgia 30035

Maintained friendly and professional interactions with customers and visitors.

Verified that all merchandising standards were maintained daily.

Opened and closed the store, including counting cash drawers and making bank deposits.

Assist in creating employee assignments.

Demonstrated that customers come first by serving them with a since of urgency.

Oversee office’s filing and record management needs.

Help customers select products that best fit their needs.

Handle customer questions and addressed problems and complaints via phone and in person.

Unload truck, stocked and carried merchandise out on the floor for customers.

Work as a cashier taking payments by cash, credit and coupon.

Attend staff meetings.

Assist with recruiting, training and developing employees for the company. Team Leader/Crew member, 03/2011 to 04/2012

McDonald’s Restaurant—2636 Wesley Chapel Road Decatur, Georgia 30034

Greet customers entering establishment.

Took necessary steps to meet customer needs and effectively resolve food and service issues.

Provided excellent customer care and conflict resolution.

Train staff and assist with customer service.

Make sure that food safety rules are followed.

Took orders and processed payments.

Prepped and served fresh food to customers at window, counter or tables.

Take payments by cash, credit cards and vouchers.

Delegated instructions to ensure team members were completing duties.

Restock and clean work stations.

Maintain a clean environment by washing utensils, wiping down, mopping and sweeping. EDUCATION

Strayed University, Chamblee, Georgia

Bachelors Degree in Business Administration: 2015-current Sanford Brown College, Dunwoody, Georgia

Medical Assistant: Completed towards 30 credit hours towards degree. 2010-2011

Continental Academy High School, Miramar, Florida

Graduated: 2010

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