Customer Service Call Center
Resume:
Tina Johnson
Call center rep
Jackson, MS
***********@*****.***
Work Experience
CSR - Customer Service Representative
YoungWilliams-Jackson, MS
Present
Taking inbound calls and also sending messages to the case worker on the client's behalf and also solving all of the client needs while on call
Shift Leader
Smoothie King-Clinton, MS
July 2022 to November 2022
I make smoothies and also i count deposits and registers and i also do the inventory for the store ... And i also make sure the store is clean and also i prepped the products thats have to be prepped before the end of my shift... And i also make sure we have enough retail on the shelf and make sure everything is stocked Sales rep
Bluegreen Vacations-Jackson, MS
May 2021 to November 2022
I sale travel packages to people who like to travel ... Call Center Representative
General growth properties-Ridgeland, MS
April 2013 to July 2014
Responsibilities call customers and selling life
insurance. Accomplishments I have learned a lot and I learn how to engage in conversations with the customers and get to know them like family and not a person I would just try to sell something too. Skills used well when my come in automatically assume it's the person because if it's not I will apologize and then ask who am I speaking with.
Cashier/Customer Service
Kroger-Jackson, MS
May 2008 to July 2010
Responsibilities checking customers out and making sure my area stayed neat at all times.
Customer Service Representative
General growth properties-Jackson, MS
July 2004 to May 2007
Taking orders and also answering calls and transferring them. Walmart supercenter
Pearl ms
10-16-2016 - 09-26-2017
Checking out customers and greeting them.
Education
Diploma
Winfield High School - Jackson, MS
August 2000 to June 2003
Some High School
Skills
• Call Center
• Customer Service
• CSR
• Customer Care
• Customer Support
• Outbound Sales
• Cold Calling
• Telemarketing
• Insurance Sales
• English
• Daycare
• Inside Sales
• Front desk
• Retail sales
• Salesforce
• Upselling
• Business Development
• Shift Management
• Direct Sales
• Negotiation
• Assistant manager experience
• Restaurant experience
• Store management
• Documentation review
• Presentation skills
• Sales
• Computer skills
• Office experience
• Multilingual
• Fraud
• Typing
• Computer skills
• Organizational skills
• Customer service
• Microsoft Office
• Microsoft Excel
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