Room Attendant

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

VERAH AKUMU

Kisumu, Kenya 667-40100 +254********* ************@*****.*** Detail-oriented and highly efficient Room Attendant with experience in maintaining cleanliness, orderliness, and hygiene in hospitality settings. Proficient in cleaning, sanitizing, and organizing guest rooms and public areas to ensure exceptional comfort and satisfaction. Adept at handling housekeeping equipment, performing bed turndown services, and replenishing amenities while adhering to health and safety standards. Known for a strong work ethic, keen attention to detail, and a commitment to providing top-tier guest service. Thrives in fast-paced environments and contributes to a welcoming, pristine atmosphere for all guests. Customer Service

Housekeeping

Quality Assurance (QA)

Safe chemical handling

Guest relations

Outstanding Communication Skills

File Management

Maintenance Reports

Multitasking and Prioritizing

Laundry Expertise

Exemplary Work Ethic

Vacuuming and Sweeping

Sorting and Washing Laundry

Waste Management

01/2024 to Current Room Attendant

Shimba Green Lodge - Kwale, Kenya

Inspected guest rooms to replenish soap, paper towels and toiletries. Demonstrated organizational skills by arranging items in an orderly manner. Fostered positive work environment, shared best practices with new team members. Optimized guest experience by discreetly performing room services without disturbing guests. Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled. Implemented proper disinfection procedures to eliminate germs and bacteria on frequently touched surfaces.

Ran special errands, including retrieving dry cleaning and making requested purchases. Polished fixtures to achieve professional shine and appearance. 04/2023 to 11/2023 Assistant Housekeeper

Rusinga Island Lodge - Mbita, Kenya

Completed daily cleaning tasks in hotel rooms and common areas according to provided task sheet Maintained a positive attitude and excellent attention to detail, resulting in numerous positive guest reviews and feedback

Responded to guests' inquiries in a timely and professional manner and provided exemplary customer services to guests

Maintained and cleaned guest rooms including making bed, replenishing linens, cleaning bathrooms, and vacuuming

Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.

10/2022 to 01/2023 Room Attendant

Residential Apartments,The Living Adventure Managed by Accor(FIFA World Cup 2022) - Doha, Qatar Documented and reported all necessary facilities and building repairs Followed procedures when using chemical cleaners and power equipment to prevent damage of floors and fixtures

Applied safety measures when mixing water and detergent in containers to prepare cleaning solutions

Maintained clean and comfortable environment in commercial buildings by vacuuming and cleaning windows and dusting

Streamlined communication with supervisors through regular reporting on room status updates, allowing for more effective scheduling adjustments when necessary. EDUCATION

CERTIFICATIONS

ACCOMPLISHMENTS

LANGUAGES

REFERENCES

09/2021 to 08/2022 Room Attendant

Ciala Resort - Kisumu, Kenya

Maintained cleanliness of over 10 rooms daily ensuring high standards of cleanliness and analyzed every room individually to ensure efficient cleanliness as required Proficient in maintaining cleaning equipment and supplies in order to ensure a safe and sanitary environment

Collaborated with team members for efficient completion of tasks, resulting in increased productivity

Checked appliances in guest rooms to determine good working order Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms. 2019 Diploma : Nutrition and Dietetics

Kenya Medical Training College - Nakuru,Kenya

2013 Kenya Certificate of Secondary Education

Moi Girls High School - Sindo,Kenya

2009 Kenya Certificate Of Primary Education

Magina Primary School - Homabay,Kenya

Global Event Certificate Qatar (Room Attendant), 01/01/23 Reduced customer complaints related to cleanliness by implementing quality control measures. Streamlined inventory management, resulting in reduction in supply costs. Implemented a cross-training program, enabling staff to handle multiple tasks and improving efficiency.

Developed and implemented a comprehensive deep cleaning schedule, resulting in improvement in overall cleanliness.

Received recognition for maintaining high standards of cleanliness during surprise inspections. Implemented a guest room refurbishment plan, resulting in increase in guest satisfaction. English: C2

Proficient

Available Upon Request

Contact this candidate