Customer Service Representative
Resume:
Kelly Waldsmith
● *** Cheraw Dr, Florence, SC ***01
**********@***.***
Ph: 978-***-****
Professional Summary
Energetic and reliable Customer Representative, with 35+ years experience, seeking a position that utilizes and augments my current knowledge of Grocery store function and customer service to allow growth within the organization.
Skills
Customer service oriented Efficient
Accuracy Organizational skills
Time management Amicable
Active Listening Empathy
Experience
Cafe Associate/Cashier Sep 2016 Current
Market Basket Hudson, MA
Excellent customer service skills and positive attitude Assist customers with any questions regarding product location. Monitor inventory to keep stock of necessary items to avoid running out of high demand items. Maintain professional demeanor by staying calm when addressing unhappy or angry customers. Use of touchscreen POS to ring and complete all transactions. Handling cash, check, credit/debit card transactions quickly and accurately in a fast paced environment
Maintain positive work environment.
Customer Service Representative/Billing Jun 2005 Mar 2015 Hudson Light & Power Department Hudson, MA
Using SEDC computer program to:
*Execute billing tasks for a database of 12,000+customers
*Assist customers via walk-in and telephone regarding utility account
*Handle account payments via cash, check, m.o, credit card and post accurately to account. Prepare all payments for daily bank deposit
*Performed general office duties including answering multi-line phone systems and routing calls or messages to appropriate department heads. Make copies of correspondence or other printed material. Open, read, route, and distribute incoming mail or other materials and answer routine letters
*Reconcile past due accounts, achieving reductions in outstanding balances, by arranging payment plan options with customers to avoid termination
*Create, maintain, and enter information into databases. Set up of new accounts per application information, final billing of accounts per customer request. Applying any deposits if necessary
*Document conversations on accounts for future reference
*Using Nextel/two-way radio to alert field representatives of emergencies or reconnects to meter department
*Ability to explain, clearly, the breakdown of bill based on kilo-watt usage and rate charge
*Adhere to all privacy rules set in place by HLP
Education
High School Diploma May 1982
Acton Boxborough Regional High School Acton, MA
Framingham State University Framingham, MA
References
Jeff Lareau- Manager Market Basket
Brian Walsh- Supervisor HLP
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