Customer Service Food
Resume:
Natalie Ramirez
Las Vegas, NV *****
******************@*****.***
Cheerful Bilingual (English and Spanish) food service professional, offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Food Server
International House Of Pancakes - Las vegas, NV
February 2021 to Present
Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes. Elevated customer satisfaction through followup and enthusiastic customer service. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Documented orders accurately to track sales and properly bill guests. Restocked supplies during downtime to continue meeting customer demand for products and services. Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Restaurant Front of House Manager
Applebee's Grill + Bar - Williston, ND
September 2019 to December 2019
Adhered to safe work practices, food safety regulations, and corporate guidelines. Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations. Addressed guest concerns and resolved all issues to guests' satisfaction. Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Analyzed customer feedback and implemented strategies to improve customer satisfaction. Resolved guests complaints while maintaining positive customer environment. Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Food Server
Applebee's Grill + Bar - Williston, ND
January 2019 to September 2019
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations. Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business. Documented orders accurately to track sales and properly bill guests. Practiced good time management to deliver customers' prepared orders quickly and accurately. Food Server
Dennys Restaurant - Vernal, UT
January 2014 to December 2018
Elevated customer satisfaction through followup and enthusiastic customer service. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Manager
Dennys Restaurant - Vernal, UT
January 2014 to December 2018
Oversaw front of house personnel to maintain adequate staffing and minimize Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. Quickly identified problem situations and skillfully resolved incidents to satisfaction of guests. Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Managed staff schedules and maintained adequate coverage for all shifts. Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions. Education
High school diploma
Bishop Gorman - Las Vegas, NV
August 2000 to June 2004
Skills
• Bilingual in Spanish and English
Guest relations management
Restaurant procedures knowledge
Food service background
Cash handling
Passion for customer satisfaction
Staff Management
Passion for customer satisfaction
• Cash handling
• Cashiering
• Cash reconciliation
• Bilingual
• Spanish
• Guest relations
• Customer support
• Customer service
• Custodial experience
• Food service
• Food safety
• Food handling
• Management
• Restaurant management
• Host/hostess experience
• Micros POS
• Bussing
• Expediting
• Cooking
• Staff training
• Leadership
• Microsoft Office
• Computer skills
• 10 key typing
• Macros
• POS
• Guest Services
• Microsoft Word
• Food Preparation
• Serving Experience
• Recruiting
• Serving
• Restaurant experience
• Upselling
• Training & development
• Typing
• Sales
• Teaching
• Cash register
• Guest services
• Merchandising
• Profit & loss
• Continuous improvement
• QuickBooks
• Operations management
• Windows
• Personal assistant experience
• Social media management
• Retail sales
• Data collection
• Supervising experience
• Mentoring
• Shift management
• Hospitality
• Account management
• Microsoft Excel
• Microsoft Outlook
• Data entry
• Communication skills
• Customer relationship management
• English
• Events management
• Driving
• Sales management
• Load balancing
• Google Docs
• Team management
• Project management
Languages
• English - Fluent
• Spanish - Fluent
Certifications and Licenses
Food Handler Certification
Driver's License
ServSafe
CPR Certification
Alcohol awareness
Assessments
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
August 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
March 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Front desk agent (hotel) — Proficient
August 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Cleaning skills — Proficient
April 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Food safety — Proficient
April 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Retail customer service — Proficient
March 2023
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Food service: Customer situations — Proficient
June 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Teamwork: Interpersonal skills — Proficient
February 2024
Responding to challenging team situations at work
Full results: Proficient
Food service: Customer situations — Proficient
August 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Administrative assistant/receptionist — Proficient November 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Verbal communication — Proficient
April 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Basic computer skills — Proficient
March 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Recruiting — Proficient
May 2023
Managing the candidate sourcing and selection process Full results: Proficient
Management & leadership skills: Impact & influence — Proficient December 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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