Customer Service Representative
Resume:
LaSonya D. Lewis
**** ****** ****** ********* *** E
Birmingham, AL 35211
*********@*****.***
My background is customer service based. I have the ability to work independently. I am able to provide excellent customer service. I am able to maintain a quality score and schedule adherence of 95%.
Lawson State Community College, Birmingham, AL 35211, 1 year
Jackson-Olin High School, Birmingham, AL 35218, graduated May 1992
Wells Fargo, Financial Crimes Specialist III, Birmingham, AL 35209, July 2012-Present
This position is responsible for assisting in fraud prevention for Wells Fargo customers. The call center is a fast-paced environment handling inbound and outbound Wells Fargo debit card fraud and non-fraud transactions also ACH and Check Fraud claims. In this position I file claims for bankers with the customer in the branch. I am able to issue credits to the customer account. I have experience in filling and categorizing documents.
Mt Zion Full Gospel Church, Administrative Assistant, Birmingham, AL 35204, October 2010-May 2012
This position is responsible working closely with the Executive Pastor with the day -to - day routine of the church. In this position I answer/make calls regarding the church members. I also receive/send emails, update member personal information to the database. I also distribute incoming mail to the church offices. I also submit weekly announcements for services.
Sitel Corporation, Customer Service Representative, Birmingham, AL 25210, April 2006-August 2010
This position is responsible for providing cell phone service to Verizon Wireless customers. The call center is a fast-paced environment handling inbound/outbound calls. I submit payments for customers, connect/reconnect cell phone service. I assist with tier-one troubleshooting. I update changes to personal information as needed. I order and send equipment to customers.
Economy Check Advance, Customer Service Representative, Bessemer, AL 35020, November 2005-January 2006
This position is responsible for assisting customers with loans. In this position I provide customers payday loans. I make outbound calls for collection on late accounts. I also make daily deposits to the bank.
TeleTech(FEMA), Customer Service Representative, Fairfield, AL 35064, September 2005-November 2005
This position is responsible for assisting hurricane victims with emergency funds. In this position I file claims for Hurricane Katrina and Rita victims that were displaced.
AmSouth Operations, Wholesale Clerk: Wholesale Supervisor, Hoover, AL 35246, January 1995-August 2005
This position is responsible for mailing mortgage payments. In this position payments are sorted, checks are scanned, printed and merged with the payments. I also keyed the amounts of the check into the computer. As a supervisor I made sure the merging process was correct and mailed out in appropriate time.
Skills: data entry, 40wpm, customer service, administrative duties
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