Customer Service Medical Receptionist
Resume:
La'Riah Jones
Greensboro, AL *****
****************@***********.***
Skilled Medical Receptionist with 10+ years of experience in patient care, scheduling, and customer service. Proficient in HIPAA, EMR systems, and medical terminology. Proven in maintaining a calm and efficient environment, handling cash registers, and providing professional and courteous service. Possess a strong background in medical office experience, with certifications in National Career Readiness Certification and medical receptionist skills.
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Crimson Urgent Care-Tuscaloosa, AL
July 2022 to Present
maintained a calm and efficient environment for fielding phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients and updating records. Scanning results into charts, checking insurance, typing work/ school excuses and traveling from clinic to clinic Cashier
Publix-Tuscaloosa, AL
October 2019 to July 2022
Assessed customer needs and responded to questions. Cleaned and straightened work area. Bagged merchandise by following standard
procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain
freshness. Operated cash register with proficiency. Provided professional and courteous service at all times.
Receptionist
Holifield Clinic-Demopolis, AL
November 2012 to August 2019
maintained a calm and efficient environment for fielding phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients and updating records. Cashier/Customer Service
Dollar General-Tuscaloosa, AL
October 2015 to August 2018
Assessed customer needs and responded to questions. Cleaned and straightened work area. Bagged merchandise by following standard
procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain
freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Medical Receptionist
Rural Health-Marion, AL
May 2009 to October 2012
maintained a calm and efficient environment for fielding phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients and updating records. Scanning results into charts, checking insurance, typing work/ school excuses and traveling from clinic to clinic Customer Service Representative
FIS Management Service-Northport, AL
June 2009 to December 2010
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Education
Associate's degree in General Studies
Shelton State Community College - Tuscaloosa, AL
August 2010 to December 2011
Skills
• Customer service
• Sales
• Scheduling
• Cash Handling
• Team Building
• Customer Service Skills
• Food Service
• Fast Food
• Team Member
• Medical Office Experience
• Medical Scheduling
• Time Management
• Retail Sales
• Insurance Verification
• Medical Records
• Medical Terminology
• Patient Care
• Computer Skills
• Transcription
• English
• Documentation review
• Medical Receptionist
• EMR Systems
• HIPAA
• Anatomy Knowledge
• Customer service
• Front desk
• Typing
• Sales
• Cash handling
• Cash register
• Retail sales
• EMR systems
• Documentation review
• Medical terminology
• Medical records
Certifications and Licenses
CRC National Career Readiness Certification
February 2019 to Present
National Career Readiness CertificateThe ACT WorkKeys National Career Readiness Certificate (ACT WorkKeys NCRC®) is an assessment-based credential issued at four levels; Platinum, Gold, Silver, and Bronze. The NCRC measures and certifies the essential work skills needed for success in jobs across industries and occupations. With an NCRC, you can:
• Build confidence that your skills meet the needs of employers
• Show prospective employers concrete proof of the skills you have
• Apply real-world use to coursework from the classroom
• Determine skill improvement and training needs
• Improve the opportunities for career changes and advancement
• Earn college credit at many institutions and reach academic goals more quickly Assessments
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
July 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer Service, Team Member
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