Customer Service Front Desk

Q. Jhanee’ Blount

Phone: 704-***-**** Email: ********@*****.***

Objective

An initiative-taking and hardworking individual looking for a responsible role in a well-respected organization, where I can learn new skills, expand my knowledge, and leverage my learnings. Skills

● Quick decision making

● Proven ability to build and foster relationships with clients through proactive outreach and follow up

● Ability to effectively engage and communicate with clients, and different level of management

● Effective communication (oral & written)

● Critical thinking skills

● Proven customer service and interpersonal skills Work Experience

August 2022 – Current

Licensed Esthetician/Front Desk Associate Massage Envy Charlotte, NC

● Work with guests to gain a clear understanding of their long-term skin care goal, and provide each with care recommendations

● Maintain a customer-oriented environment while providing a stellar experience of skin care

● Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

● Build and foster relationships with clients, resulting in 5–star survey ratings.

● Performs a broad variety of administrative duties and staff support services

● Orders office supplies, schedules meetings, and organizes and maintains calendars for assigned areas

● Make follow-up calls to customers for repeat business

● Travel management and calendaring for supervisor June 2020 – April 2022

Front Desk Associate and Licensed Esthetician Hand and Stone Charlotte, NC

● Assured the smooth operation of the front office and managed office supplies

● Assist clients with answers to general questions or products, reservations, prices, and program information

● Organizing, confirming, processing, and conducting guest check in and cancellations

● Maintain a customer-oriented environment while providing a stellar experience of skin care/regiments

● Built a rapport with customers, increasing repeat business for the company, leading sales recognition March 2020 – July 2020

Retail Sales Associate Victoria Secret Charlotte, NC

● Proactively and reactively assisted customers with questions, concerns, and item purchases

● Perform cross-sales and upsells based on clients’ interests

● Process transactions, both cash and credit with speed and accuracy

● Provide high quality customer service

January 2019 – April 2020

Cashier Lidl Charlotte, NC

● Process transactions, both cash and credit, with speed and accuracy

● Maintain store presentation and in-stock standards

● Provide high quality customer service

● Assist customers with store products and answer any questions relating to purchase Education

● Monroe High, Monroe, NC-High School Diploma, 2018

● Aveda Institute, Charlotte, NC-Esthetician License, 2021

● Strayer University, Charlotte, NC-Bachelor's degree, Business Administration with a minor in Marketing, 2024

Contact this candidate