Customer Support Associate

Nedra Grier

**********@*****.*** 513-***-**** Cincinnati, OH

SUMMARY

Seeking a Customer Support Associate role with 6 years of experience in HR support and direct client care. Skilled

in onboarding, orientation, and maintaining meticulous records. Proven ability to provide exceptional support and

service, ensuring client satisfaction.

WORK EXPERIENCE

Hyde Park Health Center Cincinnati, OH

HR Assistant Aug 2020 - Sep 2021

+ Facilitated the onboarding process for new hires, ensuring a smooth transition and integration into the company

culture.

* Managed Family and Medical Leave Act (FMLA) documentation and insurance processes, and contributed to the

interviewing and selection of prospective employees.

Mt. Washington Care Center Cincinnati, OH

HR/Payroll Clerk Apr 2019 - Aug 2020

+ Managed payroll processing, ensuring accurate calculation of wages, tax withholdings, and employee benefits.

* Coordinated employee onboarding, including orientation sessions and documentation, to facilitate seamless

integration into company culture.

* Administered employee benefits programs, including FMLA and insurance enrollments, maintaining compliance

with relevant regulations.

Wellsprings at Evergreen Cincinnati, OH

Stna Apr 2015 - Apr 2019

* Provided comprehensive care for residents, ensuring adherence to established protocols for mobility exercises and

feeding techniques.

+ Anticipated and addressed toileting needs to maintain resident comfort and hygiene standards,

+ Fostered a positive living environment through companionship and performing light housekeeping duties.

EDUCATION

Deaconess School of Nursing cinnati, OH

STNA May 2004

Hughes Center Cincinnati, OH

High School Diploma Jun 1996

SKILLS

HIPAA Compliance * Customer Relationship Management * Emr/Ehr * Clinical Administration * Customer Service

* Microsoft Office * Organization * Relationship Building * Call Center Operations * Kronos

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