Customer Service Call Center

LAKESHA HILL

*** ******* **** ******** ***** VA *3452 · 757-***-****

*****************@*****.***

Actively seeking a customer service position where I can optimize my problem-solving and high call volume call center experience. Strong ability to multitask and prioritize workloads with little to no supervision. Organized and efficient with impeccable attention to detail.

EXPERIENCE

05/01/20 – 09/30/24

PHARMACY INVENTORY SPECIALIST, WALGREENS

Filed electronic claims for warehouse and vendor overages, shortages, order errors or damaged goods including prescription drugs. Resolved customer issues to ensure a positive customer experience. Reviewed and coordinated the counting, ordering and pricing of pharmacy inventory. Used EMR to schedule vaccination appointments.

03/01/16 – 04/01/20

CUSTOMER SERVICE REPRESENTIVE, Stewart Lending Services

Handled 75-100 incoming calls daily. Accurately obtained personal and financial data for complicated cases. Addressed payment issues. Scheduled appointments for resolution of telephone inquiries.

02/01/10 – 12/01/15

OPERATIONS REPRESENTIVE, national right to work

Entered alpha numeric data accurately into computerized database under strict time constraints in a fast-paced production environment. Worked independently as well as within the team.

06/01/01 – 11/01/09

SALES ASSOCIATE, shoe city

Provided quality customer service and customer satisfaction through effective communication and education of products. Provided accurate information about promotions, helping drive high customer retention.

EDUCATION

06 98

HIGH SCHOOL DIPLOMA, lake taylor high school

SKILLS

Multitasking

Effective communicator

Data Entry

Problem Solving

Active listener

Scheduling

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