Customer Service Legal Assistant

***** ******** ***, ********, ** ***** . 571-***-**** . **************@*****.***

Douglas A. Boniche Vallez

PROFILE

Able to utilize my experience and education to create a safety driven work environment and ensure industry compliant standards for safety in the workplace. Strong planner and problem solver who adapts to change, works independently, and exceeds expectations. EXPERIENCE

LEGAL ASSISTANT, RIGHT PATH LAW GROUP; MANASSAS, VIRGINIA – 11/2023 – 04/2024 Requested medical records and bills, contacted clients to provide updates of their case, received and scanned incoming mail. Maintained detailed records of client’s treatment. INSTALLER, DAVENPORT INSULATION; MANASSAS, VIRGINIA – 10/2023 – 11/2023 Installation of various insulation materials at job sites. DEBT COLLECTOR, MOFE S.A.; MANAGUA, NICARAGUA - 12/2018 - 6/2023 Call patients to collect past due accounts, provide good customer service and provide clients with information about their account. Process payments over the phone and advised clients on how to apply for financial aid.

CUSTOMER SERVICE AGENT, IBEX S.A.; MANAGUA, NICARAGUA - 02/2016 - 11/2018 Received inbound calls to help customers to received refunds or replacement of product. EDUCATION

Universidad Popular De Nicaragua - Business Administration BS, 2004 SKILLS

ï Proficient building skills. Use equipment and tools properly and safely. Construction site clean-up. Running hand tools.

ï Proficient use of Microsoft Word, Excel, Adobe & MyCase software.