Customer Service Sales Associate
Resume:
Krishna Yancy
Brooklyn, NY *****
*************@*****.***
Summary of Qualifications:
● Accomplished and passionate professional, with a strong customer service, community focused, and ecologically responsible background
● Excellent organizational and communication abilities, with experience solving problems, using strong product knowledge, working within teams, and educating the public
● Ability to grasp and apply new concepts, work at a fast and efficient pace, and take on new responsibilities
● Recent experience working in the natural environment and using landscaping and gardening tools and equipment
● Computer skills including sales and customer service software, Microsoft Office Suite, Google Suite, professional email usage, and remote work
● Certifications: DOB 4 hr Supported Scaffold user, OSHA 30hr Construction, OSHA 10hr General Industry Safety, DOT 4hr Site Safety Flagger, First Aid/CPR AED, ST 8hr Fall Prevention, and SST 2hr Drug & Alcohol
Experience:
Ashley Furniture FDE Brooklyn, NY
Trusted Advisor/ Sales Associate 11/13/2024-Present
● Build relationships with guests in order to create a book of business.
● Maintain showroom expectations by cleaning, arranging displays and creating an inviting shopping environment for guests.
● Meeting/exceeded sales targets by communicating product features, benefits, and pricing to guests and closing sales transactions.
● Maintaining a comprehensive understanding of all company merchandise including materials, construction, and design styles to assist guests in making informed purchasing decisions. Brach’s Bed & Bath- Fine Linen Store Brooklyn, NY
Lead Cashier/Receptionist Sales Associate 11/2022-08/2023
● Deliver exceptional customer service in a luxury retail environment by gaining advanced product knowledge.
● Engage with customers by being friendly and knowledgeable.
● Heavy cash handling and composed sales reports; able to utilize multi phone line system.
● Computer literacy: Microsoft Office, Microsoft Excel, professional email usage. Transitional Employment- Intervine Bronx, NY
Landscaping/Horticulture Crew Member 08/2022-Present
● Perform garden maintenance including clean-up, weeding, planting, mulching and watering, basic plant identification and pruning
● Additional training in conflict resolution, problem solving, written communications, time management and teamwork principles
● Computer literacy: Google Suite, Google Docs, professional email usage, and remote work Wal-Mart Supercenter Houston, TX
Cashier/ Customer Service Representative 01/2022-06/2022
● Delivered top tier customer service in a fast paced, heavy traffic retail store - moved up through specialist customer service stations within 2 weeks of employment
● Performed duties at Customer Service desk, such as return and exchange processing, price adjustments, and self-checkout assistance; efficiently utilized Walmart One software system
● Worked as a Money Services agent handling high cash volumes, assisting customers with bill payments, moneygram sending/receiving money, and check cashing Primary Services: Just Energy Houston, TX
Customer Service Representative 03/2017-10/2019
● Provided customers with energy efficiency tips, promoting green and renewable energy resources and information, and offering green and renewable energy solutions
● Assisted customers with general questions regarding electric service account; handled customer payments and scheduled payments
● Enrolled new customers’ service by educating customers and promoting new ways to save on electricity
● Utilized advanced knowledge of green energy conservation, solar-power installation opportunities, and Smart renewable products to positively affect community awareness and empowerment Education:
The HOPE Program: Intervine Bronx, NY
Career Training in Green Techniques in Horticulture and Construction 08/2022-present
● Courses in: Environmental literacy, conflict resolution, problem solving, written and interpersonal communications
● Computer Literacy: Google Applications including Gmail, Google Drive, Google Docs and professional email usage
Houston Community College Houston, TX
Geology Science Studies - One Semester Completed 09/2021-02/2022 Everest Institute Houston, TX
Medical Administrative Assistant Technical Certificate
● HIPAA/ OSHA certifications, health insurance verification and claims processing, vitals and CPR certification
● General medical and office management, patient reception techniques, medical billing and coding, bookkeeping and filing techniques, Microsoft Suite
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