Customer Service Representative
Resume:
Nicole Glover
Hartford, CT ****0 **************@*****.*** 860-***-****
Summary of Qualifications: Over 20 years of customer service. Skilled in high call volume environments. Excellent written and verbal communication skills, with a self-starter attitude.
Objective:
Obtain a customer service position where I can maximize my people-oriented experience, communication skills and my problem analysis and problem solving
Employment History:
Walter Surface Technologies, July 2021 – Current
Customer Service Representative
Takes inbound calls and makes outbound calls to customers.
Order entry
Recommends abrasives and solutions for welding work
Provides feedback and follow up calls on any discrepancies
Cummins, September 2016 – October 2020
Customer service Rep/Dispatcher
Takes in bound calls and makes outbound calls to customers
Build repair orders for generators
Troubleshooting customers equipment
Provides feedback to technicians for repair orders on generators
General Electric (GE) Contract, January 2016 – September 2016
Customer Service Representative/Administration
Takes inbound calls and out makes outbound calls
Orders panels and provides credits
Provides information on the panels and the advisory
Provides options for job specific panels and breakers regarding the advisory
MetLife, May 2015 – January 2016
Customer Service Representative/Claim specialist
Takes inbound call in a call center environment
Intakes disability claims
Provides information on claim status
Provides options for job specific disability coverage and what can be done to qualify for disability
EBay, January 2015 – March 2015
Customer Service Representative
Filed inbound calls, collected shipping and billing information
Explained product details, and even responded to customer request
Assisted prospective buyers with ticket sales and customer complaints
Hoffman Auto Group, September 2013 – November 2014
Customer Service Representative/Receptionist
Received, processed and verified orders and customer purchased orders
Collected, compiled, sorted, and verified the data’s accuracy or completeness before it is entered
Followed predetermined processes for routing calls (Switchboard for 9 lines)
Comcast, March 2009 – September 2013
Customer Service Representative/Retention
Promoted quality customer service experience
Engaged in real-time troubleshooting with customer to resolve technical issues
Educated customers about installation and use of products in call center environment
American Express, Hartford CT, September 2007 – December 2008
Customer Service Representative/Travel Agent
Answered inbound calls in support of customer needs
Booked and confirmed business and travel arrangements for companies; abroad and within the US
Conversed with customers to determination travel info; travel dates financial consideration, and accommodations
Konica Minolta, Windsor CT, October 2005 – September 2007
Customer Service Representative
Received inbound calls and supported customers with needs
Reviewed and issued audits on account information and processed request
Dispatched technician to locations for service calls
America Airlines, Windsor, CT, March 1999 – July 2005 Customer Service/Claims Representative
Greeted callers, handled airline relate inquiries and resolve customer issues
Advised adequate information to clients in reference to travel
Completed file and forms connected with work assignments pertaining to procedures and entered into database
Education:
Granby Memorial High School 1995-1999
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