Patient Care Quality Assurance
Resume:
Vickey Anspach
Healthcare
Montgomery, PA *****
********@*****.***
Summary
PROFILE I love helping children thrive and geriatric patients thrive. I love to make people laugh and smile. I've been doing CNA work for 20 plus years.
Skills
Measuring and recording vital signs
Ability to administer injections and calculate dosages
Practice blood draws
Trained in ECG electrode placements
Knowledge of billing and coding processes and ICD-10
Ability to answer phones and schedule patient appointments
Basic Life Support
Maintaining confidentiality
Compassion and Empathy
Complex Problem-Solving
Toileting assistance
Compassionate communication
Patient Care
Feeding Assistance
Vital signs monitoring
Quality Assurance
Condition Monitoring
Collecting specimens
Patient Lifting
Patient-focused care
Monitoring fluids
Electronic Charting
Medical terminology knowledge
Patient Relations
Direct Patient Care
Mobility Assistance
Care plan implementation
Transporting patients
Indirect Patient Care
Infection control procedures
Quick problem solver
Meal Planning
EHR Management
Inpatient Care
Chronic Disease Management
Quality Assurance Controls
Understands mobility assistance needs
Responding to emergencies
Compassionate
Helping with medication
Safety Precautions
HIPAA Compliance
General housekeeping ability
Medical Records Management
Patient Assessments
Calm and level-headed under duress
Patient Management
Reliable transportation
Adaptable
Ambulation Assistance
Assisting with personal grooming
Specimen Collection
Geriatric Care
Documentation expert
Outpatient Care
Range of motion exercises
Understands medical procedures
Performing patient intakes
Pediatric Care
Preparing meals
Light Housekeeping
Collecting vital signs
Bedside manner
Activity Planning
Family support and assistance
Valid [State] driver's license
Case Management
Tracheostomy Care
Activity Coordination
Experience
December 2022 - Current
Valleyveiw - Montoursville, PA
CNA
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Transported residents within the facility as needed.
Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Answered patient call lights promptly and responded to requests appropriately.
Monitored food intake and output as directed by nursing staff.
Educated patients on self-care techniques that would help them maintain their independence.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Participated in educational programs designed to improve knowledge of health care practices.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Provided emotional support to family members during difficult times.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Documented patient care services by charting in designated areas.
Performed vital sign assessments, such as taking blood pressure and temperature.
Assisted patients in ambulation and transfers using proper body mechanics.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Reported changes in patient conditions to registered nurse or physician.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Used mobility devices to transport patients.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Observed and reported unusual symptoms and changes to charge nurse.
Distributed drinking water and nourishment to residents.
Assisted residents in preparing for activities and social programs.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Helped residents walk with or without self-help devices.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Answered signal lights, bells or intercom systems to determine resident needs.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted residents with bathing and dressing to promote personal hygiene.
Supported non-ambulatory residents in range of motion exercises.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Planned and served meals and snacks to patients according to prescribed diets.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Provided physical support to assist patients with bathing, dressing and toileting.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Collected specimens from patients for laboratory testing purposes.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Answered patient call signals and signal lights to determine patients' needs.
Supplied, collected and emptied patient bedpans on frequent basis.
Turned and repositioned bedridden patients to prevent bedsores.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
April 2017 - December 2022
Williamsport North and South Rehabilitation Center - Williamsport, PA
CNA
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Transported residents within the facility as needed.
Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Answered patient call lights promptly and responded to requests appropriately.
Monitored food intake and output as directed by nursing staff.
Educated patients on self-care techniques that would help them maintain their independence.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Participated in educational programs designed to improve knowledge of health care practices.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Provided emotional support to family members during difficult times.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Performed vital sign assessments, such as taking blood pressure and temperature.
Documented patient care services by charting in designated areas.
Assisted patients in ambulation and transfers using proper body mechanics.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Reported changes in patient conditions to registered nurse or physician.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Used mobility devices to transport patients.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Observed and reported unusual symptoms and changes to charge nurse.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Distributed drinking water and nourishment to residents.
Assisted residents in preparing for activities and social programs.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented activities and recorded information in EMR system.
Helped residents walk with or without self-help devices.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Answered signal lights, bells or intercom systems to determine resident needs.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted residents with bathing and dressing to promote personal hygiene.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Supported non-ambulatory residents in range of motion exercises.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Planned and served meals and snacks to patients according to prescribed diets.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Provided physical support to assist patients with bathing, dressing and toileting.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Turned and repositioned bedridden patients to prevent bedsores.
Supplied, collected and emptied patient bedpans on frequent basis.
Reminded patients to take prescribed medications or nutritional supplements.
Answered patient call signals and signal lights to determine patients' needs.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Collected specimens from patients for laboratory testing purposes.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
February 2000 - April 2017
Watsontown/Milton Rehabilitation Nursing Center - Watsontown/Milton, PA
CNA
Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Transported residents within the facility as needed.
Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Answered patient call lights promptly and responded to requests appropriately.
Monitored food intake and output as directed by nursing staff.
Educated patients on self-care techniques that would help them maintain their independence.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Participated in educational programs designed to improve knowledge of health care practices.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Provided emotional support to family members during difficult times.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Documented patient care services by charting in designated areas.
Performed vital sign assessments, such as taking blood pressure and temperature.
Assisted patients in ambulation and transfers using proper body mechanics.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Recognized signs, symptoms of abuse, neglect and reported them per policy.
Reported changes in patient conditions to registered nurse or physician.
Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Used mobility devices to transport patients.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Observed and reported unusual symptoms and changes to charge nurse.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Distributed drinking water and nourishment to residents.
Assisted residents in preparing for activities and social programs.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented activities and recorded information in EMR system.
Helped residents walk with or without self-help devices.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Answered signal lights, bells or intercom systems to determine resident needs.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Assisted residents with bathing and dressing to promote personal hygiene.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Supported non-ambulatory residents in range of motion exercises.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Planned and served meals and snacks to patients according to prescribed diets.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Provided physical support to assist patients with bathing, dressing and toileting.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Turned and repositioned bedridden patients to prevent bedsores.
Supplied, collected and emptied patient bedpans on frequent basis.
Reminded patients to take prescribed medications or nutritional supplements.
Answered patient call signals and signal lights to determine patients' needs.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Shaved and draped patients to prepare for surgery, treatment or examination.
Collected specimens from patients for laboratory testing purposes.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
May 1988 - February 2003
McDonald's Fast Food Restaurant - Muncy, PA
Crew Member/Crew Leader/Manager's Assistant
Assisted management team with inventory counts of food products and beverage supplies.
Checked expiration dates on all products before serving them to customers.
Restocked kitchen supplies including food products and utensils.
Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Provided excellent customer service to maintain a positive atmosphere for guests.
Maintained an organized work area to ensure efficient operations.
Educated customers on menu items, product ingredients and nutritional values.
Resolved customer complaints in a professional manner.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Processed takeout orders quickly to ensure timely delivery of meals.
Answered phone calls promptly to provide accurate information about menu items or prices.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Informed customers about daily specials in an engaging manner.
Performed cashier duties such as taking orders, collecting payments and providing change.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Adhered to health department regulations regarding food handling procedures.
Served food quickly for positive guest experiences.
Packaged menu items into bags or trays and placed drink orders into carriers.
Prepared quality products while maintaining portion control and presentation within service goal times.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Presented orders to guests within anticipated service times.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Interacted pleasantly with guests to deliver quality customer service.
Drove team success by quickly completing assigned tasks.
Wiped down tables and equipment, swept and refilled stock.
Packed fast food products in approved containers, cups, and bags.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Upheld high standards of productivity and quality in operations.
Took orders from patrons and input selections into store computer system.
Stocked shelves and cases with new or transferred items.
Organized and restocked supplies to support operations and team productivity.
Maintained safe food handling practices to prevent germ spread.
Processed payments on cash register and counted back bills and change to patrons.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Tailored orders to address customer allergies and gluten concerns.
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Assembled and served meals according to specific guest requirements.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Brewed and served coffee and tea with preferred add-ins.
Scrubbed and polished counters to remove debris and food.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Directed patrons to restrooms and other amenities within facility.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Education and Training
February 2022
McCann School of Business and Technology Pa
Medical Clinical Assistant
Contact this candidate