Administrative Assistant Los Angeles

Jacqueline M. Briceno

*** ********* *** # * *** Angeles, CA. 90302 C: 323-***-**** / *****************@*****.***

SUMMARY

A highly dedicated, resourceful and focused individual who excels at prioritizing, completing multiple task and following through to achieve project goals. Flexible and hardworking with strong drive to succeed.

HIGHLIGHTS

Organization

Travel arrangements

Executive Support

Microsoft Outlook, Excel, Power Point/WebEx/Concur proficient

Schedule Management

Event Planning

PROFESSIONAL EXPERIENCE

Bank of America – Emerging Growth & Regional Coverage

Administrative Assistant, May 2019 to present

Provides support to the Emerging Growth Regional Coverage team of 1 Chairman, 4 Managing Directors, 5 Associates and 3 Analyst

Manages an active calendar of appointments

Arranges travel itineraries

Arranges internal and external meetings across multiple time zones, with teleconference and video conference capabilities

Plans domestic and off-site events, including closing dinners and other team related meetings

Composes and prepares correspondence that is sometimes of confidential nature

Completes expense reports

Compiles spreadsheets, presentations, documents, reports, etc.

Plans and coordinates schedules and meeting rooms

Communicates directly and on behalf of the leadership partner

Provides a bridge for smooth communication demonstrating leadership to maintain credibility, trust, and support with senior management staff

Works closely and effectively with leadership to keep informed of upcoming commitments and responsibilities, following up appropriately

Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures

Serves as resource for basic company policies and procedures such as vacation and expense reimbursements

Occasionally provide administrative support to other leadership members, especially with regard to scheduling meetings and travel arrangements

Bank of America Merrill Edge – Central Division

Business Support Lead, Sept. 2016 to May. 2019

Provide support to the Business Support Executive and his team. Maintain timekeeping calendars, follow up on training completions, process quarterly end administrative adjustments and support facility request.

Administrative: Quarterly adjustments are processed at the end of each quarter to ensure associates are compensated accurately.

Business Controls: Generate reports for compliance trainings, timekeeping, Notary and ATM Settlement to ensure the region is meeting all deadlines.

Facilities SPOC: Manage all office moves, space allocation and furniture/ technology moves

Bank of America Merrill Edge - Central Division

Administrative Assistant III, May 2010 to Sept. 2016

Provided administrative support to the Los Angeles Region Executive and his team of up to thirty market managers. He was later promoted and moved to Dallas where I continued to assist him remotely from Los Angeles. Answered telephones calls and courteously assisted clients and associates throughout the organization. Maintained his calendar, coordinated appointments, team meetings, offsite leadership meeting, volunteer events and travel.

Bank of America Merrill Lynch - LA Division

Administrative Assistant III, May 2009 to Sept. 2010

Performs diverse, advanced and confidential administrative support functions including composing, signing and distributing routine but somewhat complex correspondence. Relieves management from administrative details; gathers, compiles and reports information relevant to/for the department; may manage a number of different and often conflicting objectives, projects or activities at one time. Communicates with executives and line management to gather or convey relevant information. Frequently involved in high-level executive contact and has regular exposure to sensitive information--must use considerable tact, diplomacy and judgment. Advanced administrative and analytical skills. Thorough knowledge of a variety of software programs. Self-starter who can handle high-pressure situations with ease, and can effectively balance multiple priorities at once.

Bank of America Premier Banking - LA Division

Administrative Assistant II, Jan 2005 to April 2009

Provided administrative support to the Los Angeles Premier Banking team. Answered telephones calls and courteously assisted clients and associates. Maintained the Market Executive’s calendar, coordinated appointments, team meetings, offsite leadership meeting, volunteer events and travel.

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