Medical Assistant Customer Service
Resume:
Callie French
Diligent and passionate medical assistant with extensive experience working in high-volume healthcare environments. A resourceful individual who possesses exceptional clerical and customer service skills. Effectively able to answer telephones, greet patients, document medical histories, explain treatment procedures, and prepare patients for examination. Demonstrates ability to assist physicians during exams, collect specimens, perform laboratory testing, venipuncture, and administer injections. A highly motivated individual who works efficiently in a team and individually.
1216 Jacksonville Street
Weaver, AL, 36277
*************@***.***
EXPERIENCE
Legacy Pain And Spine Specialists, Anniston AL – Medical Assistant
May 2024- Current
Provided indirect support by implementing patient care under the direction of nurses and physicians, including gathering patient medical history, retrieving imaging reports and uploading them into the patient's EHR, and confirming Alabama PDMP to ensure medication guidelines were closely followed. Assisted nurse practitioner’s with direct patient care by taking vitals, communicating with empathy and compassion, ordering their imaging, faxing referrals, and printing or e-scribing prescriptions. Demonstrated independence and efficiency in handling various administrative duties, including maintaining medical records and scheduling returning patient appointments and procedures, among others, enabling doctors and staff to focus on patient' healthcare concerns.
Walgreens Pharmacy, Jacksonville AL- Pharmacy Technician
JANUARY 2024- July 2024
Performed various pharmacy and operational activities in order to effectively assist the pharmacists in providing quality pharmaceutical care. Facilitated numerous skills to quickly, accurately, and smoothly implement patient satisfaction. Strictly followed pharmacy regulations and guidelines to ensure compliance including handling, interpreting, and inputting prescription orders. Proficient knowledge of pharmacy operations involving processing insurance claims, inventory control, medication dispensing, control substance distributions, counting, filling, and labeling medications.
RMC Neurology, Anniston AL - Trainee Medical Receptionist
SEPTEMBER 2022 - DECEMBER 2022
Performed day-to-day administrative functions and general office duties including filing, faxing, answering phones, scanning all paperwork into the electronic records system, and I’m maintaining compliance with HIPAA. Responsible for gathering all necessary patient demographics and insurance verification, collecting co-payments, and scheduling return patient appointments.
Main Street Family Urgent Care, Central AL- Medical Assistant
MARCH 2022 - October 2022
Assisted in the examination and treatment of patients under the direction of a physician. Accurately interviewed patients, measured vital signs, and recorded information on patients' charts. Effectively trained to perform urinalysis, x-rays, venipuncture, administer injections, and collection and preparation for laboratory analysis. Assisted with urgent care registration to enter all patient information, verify insurance coverage, collect copayments or patient balances, and complete end-of-shift deposits.
Walmart, Anniston Al — Electronic Sales Associate
MARCH 2020 - OCTOBER 2020
Roles and responsibilities included promptly answering customer calls, greeting customers, locating products, price-checking items, and organizing store shelving displays. Demonstrated product knowledge to better assist customers with finding the best electronic devices for their needs. Proficiently practiced excellent verbal communication skills to provide remarkable customer service even in high-stress environments.
SKILLS
Administrative expertise
EHR software proficiency
Interpersonal communication
Insurance processing and verification
Monitoring medication inventory
Administering injections
Venipuncture
Completing x-rays
Measuring vital signs
Basic laboratory testing and analysis
Trained to perform DOT physicals
Time management
Medication distribution knowledge
CERTIFICATIONS
Urine Drug Screening
Hair Follicle Drug Screening
Breath Alcohol Testing
Registered Pharmacy Technician Through The Alabama State Board Of Pharmacy
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