Customer Service Representative

Darrlyn Johnson

**** * ****** **

Houston, Texas, 77019

504-***-****

*******@*****.***

Objective

Dedicated and enthusiastic customer service representative with over 10 years of experience delivering exceptional support and resolving customer inquiries, seeking to leverage strong communication skills and problem-solving abilities in a remote role to enhance customer satisfaction and drive positive results.

Skills

• Excellent verbal and written communication

• Proficient in CRM software (e.g., Salesforce, Zendesk)

• Strong problem-solving and conflict-resolution skills

• Ability to multitask and manage time effectively

• Familiarity with remote communication tools (e.g., Zoom, Slack)

• Detail-oriented with strong organizational skills

• Empathetic and customer-focused mindset

Professional Experience

Customer Service Representative

Traume Enterprises LLC – [Austin, Texas]

[January, 2013] – Present

• Handled an average of 60+ customer inquiries per day via phone, email, and chat, ensuring timely and effective resolutions.

• Maintained a 100% customer satisfaction rating through attentive listening and personalized support.

• Collaborated with cross-functional teams to address product issues and improve service delivery.

• Developed and documented FAQs and training materials, improving team efficiency by 100%.

Customer Support Associate

Conns Appliance – Houston, Texas

[January, 2011] – [December, 2013]

• Provided exceptional service to customers by addressing inquiries, troubleshooting issues, and processing orders.

• Achieved an 80% reduction in response times through effective use of CRM tools and proactive communication.

• Assisted in onboarding and training new team members, fostering a collaborative work environment.

• Analyzed customer feedback to identify trends and recommend service improvements. Education

Some College 4 Years

Business Management/Accounting

Prairie View A & M University – Prairie View, Texas

[August 2011] – [October 2015]

Certifications

• Customer Service Certification, CRM Software Certification)]

• Visual & Sound Engineering Certification

Additional Information

• Availability to work flexible hours, including evenings and weekends

• Passionate about providing outstanding customer experiences and continuous learning

Contact this candidate