Customer Service Office Assistant

Conrad Gordon

SUMMARY

Highly skilled in the field of customer service.

Demonstrated ability of performing errands, skills with power tools.

Good communication skills

Proficient in Microsoft Software

PROFESSIONAL EXPERIENCE

NYC PARKS – NEW YORK, NY JULY 2023- AUGUST 2023

SUMMER CAMP COUNSELOR (SEASONAL)

Supervised campers and ensure their safety, development, growth and well-being

Maintained a schedule and create lesson plans for campers

Organized and led various small and large group activities

MSN AIR SERVICE – QUEENS, NY DEC 2021- APRIL 2023

AIR IMPORT & EXPORT OFFICE AGENT

Prepared Import documents for customers / clients

Communicated with customers via phone & emails

Processed and file documents for accounting and office use

Checked the daily Inventory list

Obtained US Customs & Border Protection clearance before releasing

Shipments.

Converted foreign currency for all collect shipments

Completed airway bill capturing, manifesting and prepared flight pouch for all shipments leaving JFK as well as sending all messaging to overseas in a timely manner.

Created and cut airway bills for export shipment.

Checked TSA Cargo Security list to ensure all shipments accepted are on that list

Dealt with customers / clients in a professional manner to ensure satisfaction.

ESTEEM PATROL, BROOKLYN, NY OCT 2015 – APRIL 2020

FRONT DESK RECEPTIONIST/OFFICE ASSISTANT

Answered calls and responded to emails

Greeted visitors and checked for valid ID

Sorted and delivered incoming mail, posted and sent outgoing mail

Set up stations of activity for the elderly

Managed calendar

Responded to FDNY mock drills

USTA/ US OPEN STAFF, QUEENS, NY JUN 2015- SEP 2015

GUEST SERVICES – PARKING LOT

Cashier

Escort highly profile athletes from the parking lot to the main credential office

Maintain order in parking lot

BIKE ROLL, NEW YORK, NY MAY 2013–AUG 2013

SALES ASSOCIATE

Cashier

Group Lead

It was my responsibility to open and close registers every day. On site I kept employees on task making sure all daily tasks were completed each day.

EDUCATION

Cobble Hill High School

Completed 8- Hour Pre Assignment Training course 8 and 16-hour Security Certificate

F80 Fireguard 16-hour certificate

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